Room Service Representative

Job Description

The primary responsibility of the Room Service Representative is to always provide the highest quality of customer service to patients. The Room Service Representative perform a variety of duties related to preparing and serving food to patients and clean-up for patient room service for the Food and Nutrition Services Department and adheres to HACCP and other regulatory agency policies.

SHIFT AND SCHEDULE

Full Time, 11:30am-8:00pm

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Delivers room service meals to patients and delivers snacks as ordered.
  •  Ensures timely and efficient delivery of patient meals within 45 minutes of the order being placed.
  • Assists patients by setting up room service trays within reach.
  • Properly identifies patients (using 2 identifiers) prior to delivery of trays per policy.
• Communicates effectively with the Call Center and Room Service Shift Supervisor to report patient needs, complaints and tray errors. Helps to identify patients with special service needs per policy.
• Assists in orienting patients and guests to room service procedure. Provides bedside ordering assistance for patients with special needs.
• Collects payment for guest trays and delivers money to cashier per policy.
• Assists in upkeep for patient nourishment areas and waiting areas as needed. Monitors to ensure cleanliness and that floor stock par levels are maintained.
• Collects dirty trays from patient rooms and places in designated soiled utility areas on floor and coordinates exchanges for clean carts with the Dish Room Attendant.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.
• Must be able to read and communicate effectively with patients.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.