FRONT DESK AGENT

Description

POSITION PURPOSE

Delivering high quality guest services, including efficient registration of guests, completing the check-in and check-out procedures and accurate financial dealings to ensure guest satisfaction. 

ESSENTIAL FUNCTIONS

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservations and sending and receiving emails. Answer phone and direct phone inquiries. Process electronic payment for guests’ accounts both at the time of registration and at checkout. Post miscellaneous charges on accounts, where applicable, when requested. Proactively assist with mail distribution. 

SKILLS

- Communication skills  

- Teamwork attitude

- Professionalism

- Computer skills 

- Multi-tasking in a fast-paced environment

- Follow directions

- Consistency in completing tasks

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Lodge. In addition, attendance at all scheduled training sessions and meetings is required.

Requirements

EDUCATION

High school or equivalent education required.  

EXPERIENCE

1-2 years in a customer public contact position.