Learning and Development Manager - Waterford

Job Description:

PRIMARY FUNCTION: 

This role is responsible for designing, delivering, and evaluating impactful learning programs that align with business objectives, regulatory requirements, and professional development needs. The Learning and Development Manager will use their knowledge, experience, and professionalism to support a team of Learning and Development employees on the Onboarding and Continued Education segment of the Learning and Development team. This role will collaborate with business leaders, subject matter experts, and team members in both the Eastern and Western regions to develop future-ready skills, support organizational growth initiatives, and ensure employees have the knowledge needed to successfully perform their jobs now and in the future.

The Learning and Development Manager oversees training strategy for the Onboarding and Continued Education portion of the Learning and Development team, fostering a culture of collaboration, recognition, and continuous improvement. This position will work predominantly in the Eastern region but will need to travel and work in the Western region regularly, and will manage remote team members.

JOB DUTIES AND RESPONSIBILITIES:

• Exemplifies a contagious and positive work ethic

• Inspires others and models the behaviors of genuine, caring, and friendly

• Acts as a collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments

• Shows initiative and makes decisions with little or no supervision while maintaining accountability for such actions

• Recruits, onboards, and mentors new team members

• Evaluates and implements new learning technologies

• Demonstrates a thorough knowledge of and experience with ISD principles and methodology including analysis, design, development, implementation, and evaluation of learning programs

• Proactively identifies training needs through needs assessments, presenting recommendations for learning and performance solutions to address performance gaps

• Leverages appropriate resources and tools to design, develop and deliver superior training solutions.

• Evaluates the transfer of classroom training to the job (department impact/individual performance impact) of promotions, courses, special projects, curriculums and implements changes and enhancements as needed (Level 3 evaluation)

• Ensures the success and effectiveness of training programs through the establishment of metrics, assessments, tracking and reporting by trainers, mentors, and clients

• Implements changes and enhancements to training and materials as identified by evaluations, clients or received feedback

• Creates and maintains key partnerships/relationships across all areas and levels of VACU

• Provides reports/summaries on learning effectiveness

• Designs, develops, and delivers interactive learning solutions around the following:

• New hire orientation

• Operations/systems training

• All products and services

• Sales

• Lending processes and guidelines

• Business Services processes and guidelines

• Applicable regulations, policies, procedures, and guidelines

• Refresher or reoccurring training

• Demonstrates advanced proficiency in presentation and facilitation skills

• Aims to introduce non-traditional approaches to learning and development, including the latest in digital learning methodologies

• Effectively manages multiple projects simultaneously

• Manage behavioral issues during training

• Performs tasks using the learning management system

  • Prepares learning management system reports

  • Enrolls and drops workshop participants

  • Creates courses and classes

• Uses advanced software applications (i.e., Articulate StoryLine, etc.) to develop eLearning modules

• Serves as a back-up for identified training as needed

• Maintains an in-depth level of knowledge in the use of the following PC programs/software: Microsoft 365, Internet/Intranet, Affinity Edge, Temenos, M360, Workday, Webxtender

• Plays an integral role in the success of meeting the department goals

• Complies with all published enterprise level policies and procedures including, but not limited to, Risk Management policies

• Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

• Reports on all Risk Management Policy violations in accordance with policy

• Performs general administrative duties

• Communicates special learning events and/or external learning opportunities

• Setting up and breaking down the training rooms

• Schedules training equipment requests

• Schedules participants for requested sessions

• Schedules the various training facilities

• Other duties may be required and assigned by the supervisor/manager 

Manager Responsibilities:

• Demonstrates being an exemplary role model

• Fosters a learning culture throughout the Learning and Development team by encouraging knowledge sharing, engagement, and empowerment

• Identifies skills and knowledge gaps within Learning & Development team members

• Designs and implements a developmental plan for Learning and Development employees with the assistance of the VP of Talent Development

• Conducts VACU’s performance management processes and monthly one-on-ones for each of their employees

• Assists the VP of Talent Development with creating and monitoring the success of team goals and metrics

• Assists the VP of Talent Development with team engagement

JOB QUALIFICATIONS:

Knowledge:  

• In-depth understanding of techniques and philosophies of adult learning

• Comprehensive knowledge of financial institution functions, philosophy, products, services, and delivery channels

• Required in-depth knowledge of branches, contact center, support services, and resolution operations, policies, and procedures

• Preferred in-depth knowledge of lending operations, policies, procedures, and supplemental lending products and services

• Preferred in-depth knowledge of VACU’s sales philosophy and practices

Skills:

• Proficiency with using Microsoft 365

• Excellent communication skills (written, verbal and presentation)

• Experience with the design and delivery of training materials and/or courses covering a wide array of sales, operational and employee development topics

• Strong analytical skills with the ability to interpret learning data and business impact

• Self-motivated with strong organizational and time management skills

• Works independently and interdependently

• Works effectively with all levels of employees and exercises good business judgment

• Demonstrates effective leadership within team and organization

• Ability to serve as professional coach to others

Abilities:

• Demonstrates a high level of creativity, innovation, and drive for improvement

• Demonstrates proficiency in conducting training courses covering a wide array of operational and employee development topics

• Demonstrates project management skills

• Demonstrates adaptability and strong critical thinking skills

• Exhibits self-motivation and being a team player

• Builds strong working relationships, internal and external to the organization

• Travels between the East and West regions and all branches as needed

Minimum Education and Experience:       

Prefer a four-year college degree in Adult Education, Human Services, Human Resources, Business, or related field. Must have 7+ years’ experience with formal classroom training and people management. Experience with financial institution operations is required.

PHYSICAL REQUIREMENTS:

This job requires sitting and standing for extended periods of time. This job requires infrequent lifting or carrying objects up to ten pounds.