Outside Service Technician

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Outside Service Technician – Full Time

Location: Midlothian, VA
Schedule: Monday – Friday | Day Shift
Compensation: Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

⚡ Act With Urgency
In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly because every second matters.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve
We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops.

At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results. Join us and be part of a team that values excellence, urgency, and relentless improvement.

Job Description

We’re hiring an Outside Service Technician who enjoys troubleshooting equipment, working directly with customers, and delivering exceptional field service. If you have strong mechanical skills and enjoy solving problems while helping customers maximize equipment performance, this role is for you.

What You’ll Do

• Troubleshoot and repair industrial equipment at customer locations and branch facilities
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service schedules
• Identify opportunities to improve customer operations and recommend solutions
• Process customer orders and support inventory management needs
• Complete work orders, parts orders, time sheets, and other required documentation
• Communicate with sales teams to ensure customer satisfaction and resolve issues
• Deliver outstanding customer service while maintaining productivity and professionalism
• Work independently to support customers and drive service excellence

What We’re Looking For

✔ Experience with machine maintenance, pneumatic tools, or electric power tool repair required
✔ Construction, packaging, fastening, or industrial supply experience preferred
✔ Strong mechanical aptitude and troubleshooting skills
✔ Customer service and sales-oriented mindset
✔ Strong organizational skills and attention to detail
✔ Ability to quickly learn and retain technical knowledge
✔ Basic computer skills
✔ Valid driver's license with satisfactory driving record
✔ High school diploma or equivalent required
✔ Bilingual (English/Spanish) preferred depending on market needs
✔ Ability to lift 50 lbs regularly and up to 100 lbs occasionally

Why You’ll Love Working With Us

Consistent Hours – Monday–Friday daytime schedule
Positive Culture – Team-first environment built on respect and trust
Career Growth – Ongoing training and advancement opportunities
Competitive Benefits:

• Medical, Dental, Vision
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with Employer Match
• Paid Time Off and Holidays
• Competitive Compensation

Our Values – OUR PROMISE MEANS MORE™

Respect – We treat everyone with kindness and fairness
Integrity – We do what’s right, always
Teamwork – We win together
Family Feel – A nationwide company with a local touch

Ready to build your future with SouthernCarlson? Apply today!

All offers are contingent on a successful background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.