Staff Supervisor / Retail Operations Coordinator

Staff Supervisor / Retail Operations Coordinator

Ballerina Farm

Midway, UT | On-site

About Ballerina Farm

Ballerina Farm is a family-run business rooted in the simple beauty of life close to the earth. Located in the mountains of Utah, we take pride in raising animals and producing food with integrity, care, and respect for the land. What began as a passion for sharing wholesome, handcrafted food has grown into a thriving brand with a strong online presence and store locations where customers can experience our products firsthand. At Ballerina Farm, we believe in honest work, quality ingredients, and connecting people to where their food comes from and our goal is to bring the richness of farm life and thoughtfully produced food to tables across the country.

The Role

Ballerina Farm is seeking a highly organized, detail-oriented, and proactive Staff Supervisor /  Retail Operations Coordinator with a strong creative eye and a “get it done” mindset. This role supports the Retail Managers and plays a key part in overseeing and guiding the retail team, ensuring excellence in training, customer experience, visual presentation, and brand alignment. Responsibilities span various functions, including merchandising, inventory, product launches, and product management, as well as providing general assistance to the Retail Manager and Sr. Manager of Retail & Channel Sales Operations.

What You’ll Do

• Acts as the primary liaison with Retail Manager and Sr. Manager of Retail & Channel Sales Operations
• Oversees staff scheduling and performance management
• Reinforces and supports store goals, policies, and operational standards
• Ensure team members have up-to-date handbooks, policies, and training materials
• Lead and support retail associates
• Enhance customer experience by identifying opportunities to make shopping more seamless, enjoyable, and memorable.
• Assists customers with issue resolution and escalated concerns
• Onboards new employees and ensures ongoing staff training and adherence to customer service standards
• Trains staff on brand voice, storytelling, and customer engagement, new product launches and events
• Ensures all staff comply with uniform, labeling, and appearance guidelines
• Ensures compliance with health, safety, and company policies
• Support setup of retail displays, product launches, and merchandising layouts.
• Collaborate on creative label design, signage, menus, packaging, and other in-store marketing materials to align with brand standards
• Coordinate purchasing of retail supplies and décor.
• Assist managers and social team in planning seasonal and holiday retail events.

• Coordinate with managers to update product details, pricing, and inventory in Square and Shopify.
• Help troubleshoot issues with point-of-sale or e-commerce systems as needed.

• Partner with the creative team to ensure cohesive presentation across retail and online touch points.

• Support implementation of loyalty initiatives by launching programs like rewards and promotions to boost retention and repeat purchases.

• Support managers in scheduled inventory counts to ensure accurate reporting and smooth product flow.

• Maintains building standards, cleanliness, and overall store presentation
• Coordinates cleaning services and maintenance repairs

What You’ll Need 

• 2+ years of experience in hospitality
• Proven people leadership experience, including managing and supporting team members to achieve strong performance and a positive team culture
• Experience in retail preferred
• Food handlers permit required
• Strong organizational skills with the ability to manage multiple projects at once.
• A creative eye and attention to detail in design, presentation, and brand alignment.
• Knowledge of retail systems such as Shopify, Square, or comparable platforms.
• Excellent communication and follow-through skills.
• Self-motivated, dependable, and comfortable working in a fast-paced environment.
• Strong familiarity with Excel or Google Sheets for tracking inventory or product data.
• Valid driver’s license and ability to travel occasionally between locations.

The Perks

• Paid Time Off
• Holiday pay