Client Services Representative

Client Services Representative

Do you enjoy building relationships, solving problems, and being the person customers can count on to get things done?

We're looking for a Client Services Representative to serve as a key point of contact for our customers and support the connection between our clients, sales team, vendors, and internal departments. In this role, you'll help customers navigate questions, resolve issues, coordinate internally, and ensure they receive the responsive and professional service they expect.

This is a great opportunity for someone who is organized, personable, detail-oriented, and enjoys working in a fast-paced environment where no two days are exactly the same.

What You'll Do

• Communicate with current and prospective customers by phone and email, responding to inbound requests while also proactively following up and reaching out as needed.
• Serve as an advocate for our customers by researching questions, resolving concerns, and taking ownership of issues through resolution.
• Build and maintain positive customer relationships by providing responsive, accurate, and professional service.
• Partner with Sales, Billing, vendors, and other internal teams to coordinate customer needs and help expedite service.
• Maintain accurate records of customer interactions and transactions and prepare reports or documentation as needed.
• Identify opportunities to improve processes, communication, and the overall customer experience.
• Support additional customer service and business needs as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 2+ years of customer service, client services, account support, or similar experience preferred.
• Strong written and verbal communication skills with the ability to interact professionally with customers, vendors, and coworkers.
• Strong problem-solving skills and a willingness to take ownership of customer questions and concerns.
• Highly organized and detail-oriented with the ability to manage multiple priorities and follow open items through completion.
• Comfortable working with computers, email, and business systems and able to learn new technology quickly.
• Ability to remain professional and solution-focused when handling difficult customer situations.
• Adaptable and able to work effectively in a fast-paced, changing environment.

What Makes Someone Successful in This Role?

You're someone who doesn't simply pass a customer question along and consider the job finished. You take ownership, find the right person or information, follow up, and make sure the customer gets an answer.

You communicate well, stay organized when several things are happening at once, and understand that a strong customer experience is built on responsiveness, accuracy, and follow-through.

If you're looking for a customer service position where you can build relationships, solve real business problems, and make a meaningful impact on the customer experience, we'd like to hear from you.