Care Navigator - Community Support Services (Helena, MT)

Description

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

BENEFITS: Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Requirements

Talents, skills, and abilities:

• Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• High School Diploma or HSE is required, along with past employment experience.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

We are proud to be an equal opportunity employer.