Electronic Banking Assistant

Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have everything the bigger banks have - the newest technology, a suite of diverse products and services, and knowledgeable bankers - but with a hometown feel that's open, friendly, and welcoming. 

The following is an outline of duties for an Electronic Banking Assistant 

Essential Functions 

· Provides exceptional customer service and support of our Electronic products and services including ACH, wire transfers, internet banking, bill-pay, biz-pay, payroll, direct deposit and telephone banking function by assisting and enrolling customers, troubleshooting issues as they arise, and ensuring all are updated and maintained. 

· Process, verify, and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures, and Bank regulations. 

· Generally meets customer’s needs and expectations with other account services that present themselves. 

· Ensure accurate and timely processing of daily items and official bank check processing. 

· Assist with reconciling various internal bank and general ledger accounts. 

· Assist with Visa Debit Card disputes and investigations while troubleshooting potential bank risk. 

· Complies with Bank operations and procedures, including the Bank Secrecy Act. 

· Follows attendance policies in compliance with the employee handbook. 

· Maintains customer confidence and protects operations by keeping information confidential. 

· Contributes to team effort by accomplishing related results as needed. 

Farmers & Merchants Bank offers competitive wages and benefits, including paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.  

Farmers & Merchants Bank is an Equal Opportunity employer. We give consideration to all applicants for employment without regard to race, color, religion, sex,
national origin, age, disability, or genetics.