Principal Product Manager

Overview

Waters Corporation is looking for a Principal Product Manager to join the Empower team and help shape how customers adopt and realize value from Empower in the cloud. In this role, you will translate customer and market insights into commercial offers, launch plans, and product priorities—balancing short-term revenue outcomes with the foundations of the next generation Empower product.

We’re searching for an experienced Product Manager who is customer-obsessed, metrics-driven, and skilled at influencing across pricing, marketing, sales, finance, engineering, and customer success. You will advocate for our users and for the business, and you’ll move with urgency while maintaining a high bar for quality and compliance in regulated environments.

Responsibilities

• Own the commercial success of Empower cloud tools (adoption, conversion, retention, expansion) with clear KPIs and regular readouts to leadership.
• Lead bundling, packaging, and pricing for Empower during the transition to subscription; partner with Finance, Global Pricing, Sales, and Marketing to define offers, run market tests, and iterate based on data.
• Drive the subscription conversion strategy and execution in collaboration with Sales, Marketing, and Services; ensure smooth customer transitions and minimal disruption.
• Define and maintain the near-term roadmap that unlocks commercial outcomes (trial-to-paid conversion, onboarding, usage, stickiness); work with Product Owners to translate goals into prioritized backlogs and releases.
• Contribute to the early phases of the next generation Empower by validating value propositions, informing platform choices (e.g., APIs/integrations), and shaping MVP scope with evidence from customers and the field.
• Continuously gather Voice of Customer and Market intelligence (customer meetings, advisory boards, win/loss, competitive analysis) to guide offers, pricing, and roadmap decisions.
• Enable the field and partners with compelling positioning, messaging, demos, and launch materials; support key customer engagements and events as the product subject-matter expert.

Qualifications

Qualities required:

• Proactive, accountable, and high integrity.
• Customer-centric; passionate about solving real user problems and delivering measurable business results.
• Clear, confident decision‑maker who communicates across a broad stakeholder matrix.
• Pragmatic and experimental: comfortable with ambiguity, fast learning, and test-and-learn iteration.

Preferred:

• Hands‑on experience with chromatography/analytical chemistry, QC lab environments, or regulated life sciences informatics.
• Familiarity with Empower and adjacent systems; appreciation of APIs/third-party integrations and partner ecosystems.
• Experience migrating perpetual/on-prem offers to subscription/SaaS and scaling product-led adoption paths.
• Basic financial acumen (forecasting, cohort analysis, pricing/packaging experiments).

Other:

• Ability to travel domestically and internationally (estimated up to 10–15%).

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

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