Patient Financial Services Coordinator

Job Overview:

We are seeking a reliable and detail-oriented Full-Time Patient Financial Services Coordinator to join our team!

The Patient Financial Services Coordinator provides financial guidance and support to patients before and during the admissions process. This role includes explaining program costs, payment options, and insurance coverage; assisting patients and families with financial matters; ensuring completion of all required documentation; and coordinating with internal departments to ensure a smooth admissions process.

This is a full-time position, Monday through Friday 8am to 5pm, on-site.

Education: Associate Degree in Business or equivalent relevant experience.

Experience: 3–5 years of accounting/bookkeeping experience. Experience with healthcare insurance is preferred.

Key Responsibilities include:

• Provide financial counseling and assistance to patients and/or family members as needed.

• Explain program costs, payment options, and insurance coverage in a clear and compassionate manner.

• Review and update the financial console and other documents for any approved financial aid, discounts, or other adjustments.

• Complete all Patient Financial Agreement documents, validating that they are approved.

• Ensure all patient payments are collected at the time of admission and deposited into Pavillon’s bank account in a timely manner.

• Obtain signatures on all required financial agreement forms.

• Work closely with the Utilization Review Coordinator and Insurance Specialist on all patient insurance issues.

• Collaborate with admissions and clinical teams to ensure accurate and timely financial communication.

• Maintain detailed, confidential financial records in accordance with company and regulatory standards.

• Support weekday Financial Services Coordinator coverage when needed.

When you join the Pavillon team, your Career Experience includes:

• Career Growth: Continuous learning and career development
• Work-Life Balance: Environment that provides support and skill development
• Integrity: We value and respect our employees and patients
• Sense of Purpose: Your contributions improve the quality of people’s lives
• Empowering Positive Culture: Environment that focuses on bringing out the best in people
• Trust in Leadership: Managers foster an environment of trust, mentorship and fairness
• Encouragement and Recognition: Be recognized, appreciated and rewarded
• Involvement and Belonging: We look forward to welcoming you to our team!

All full-time employees are eligible for a benefits package that includes:

• medical/dental/vision insurance coverage
• company funded $50,000 life insurance, long-term disability and AD&D insurance
• short-term disability and voluntary life insurance
• ten paid holidays 
• excellent 401K retirement plan that matches dollar for dollar up to 4% of employee contribution
• beautiful 160-acre campus with walking trail
• generous paid time-off policy with accrual from first day
  • 12 days in year one
  • increases to 27 days beginning in year