Customer Service Representative

We are seeking a highly motivated Inside Sales Representative to effectively manage inquiries from customers, dealers, and vendors. You will be responsible for providing quotes and pricing, updating the CRM for project visibility, resolving customer complaints, and maintaining high levels of customer satisfaction. Additionally, you will collaborate with team members and other departments to resolve complex issues.

• Field and appropriately handle all inquiries from customers, dealers, and vendors.
• Distribute all customer correspondence produced by order entry.
• Acknowledge all backorders and short shipments in a timely manner.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.
• Inform customers of quote/order status proactively.
• Produce and distribute weekly and/or monthly quote/sales reports as defined by management.
• Process all quotes/purchase orders in a timely manner.
• Ensure timely shipment of all customer orders by collaborating with other departments.
• Answer all calls, emails, and other communications in a professional manner.
• Monitor service quality standards and advise management of potential issues with resolution strategies.
• Resolve customer complaints/issues effectively by investigating and providing solutions.

• Inside sales
• Account management
• Customer service oriented
• Administration
• Data entry
• Order processing
• Microsoft Excel proficiency

• Personality-driven role
• Ability to enhance and develop customer engagement opportunities
• Team mentality to represent the company professionally

Enjoy working in an industrial chic workspace with a fun workplace culture. The company conducts annual reviews in March and offers opportunities for career growth. The role is open to both contract-to-hire (CTH) or direct placement (DP) arrangements.

This is a Permanent position based out of Elkhorn, WI.

The pay range for this position is $50000.00 - $65000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

i have the benefits package please let me know if you need this!

This is a fully onsite position in Elkhorn,WI.

This position is anticipated to close on Aug 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.