Patient Services Coordinator - MedOnc

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of

the team cares deeply, often for a very personal reason, and that means a lot to our patients

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

JOB DETAILS:

LOCATION: Pacific Cancer Care - 15400 National Avenue, Suite 201, Los Gatos, CA 95032

SCHEDULE: Full-Time | Monday–Friday | 8-Hour Shifts |

SALARY RANGE: $21-$30/hour, commensurate with experience

START DATE: March 2026

BENEFITS: Benefit-eligible position, including:

• Medical, dental, and vision insurance

• Paid time off (PTO)

• Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Pacific Cancer Care is seeking a compassionate, highly organized, detail-oriented, and patient-focused Patient Services Coordinator to join our growing team. This role serves as the first point of contact for patients and visitors, handling check-in, payment collection, appointment scheduling, and overall front desk operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to adapt quickly to new environments and workflows.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Greet patients and visitors with professionalism, courtesy, and a patient‑centered approach, ensuring a positive experience.
• Check patients in for appointments, verify insurance information, and collect payments accurately and efficiently.
• Obtain medical records and request authorizations as needed to support patient care and billing processes.
• Schedule patient appointments, coordinate follow‑up visits, and conduct patient reminder calls as needed.
• Maintain accurate and up‑to‑date patient records within the electronic medical record (EMR) system.
• Answer incoming calls, respond to inquiries clearly and professionally, and route messages appropriately.
• Coordinate with clinical staff to optimize schedules, patient flow, and clinic operations.
• Demonstrate strong time‑management, organizational, and multitasking skills in a fast‑paced healthcare environment.
• Utilize Microsoft Office tools and clinic systems effectively; learn new healthcare software as required.
• Apply strong problem‑solving skills to troubleshoot scheduling or front desk issues, escalating concerns appropriately.
• Ensure compliance with HIPAA and patient confidentiality standards at all times.
• Perform additional administrative duties as assigned, including scanning, filing, and supporting other departments.

QUALIFICATIONS & REQUIREMENTS:

        • High school diploma or GED — Required; Associate’s degree or MA certification — Preferred
        • Minimum of 1 year of experience in a healthcare front desk, medical scheduling, or administrative role –                                                                  

           Required

DESIRABLE SKILLS & EXPERIENCE

        • Strong customer service skills with a warm, professional demeanor.
        • Excellent written and verbal communication skills.
        • Ability to prioritize tasks, adapt to changing needs, and maintain accuracy under pressure.
        • Proficiency in Microsoft Office and comfort learning new healthcare applications.
        • Knowledge of medical terminology.
        • Experience with insurance verification, authorizations, patient billing, and medical record collection.
        • Familiarity with medical oncology workflows.
        • Familiarity with OncoEMR or similar EMR systems.
        • Ability to work both independently and collaboratively as part of a multidisciplinary team.