SWITCHBOARD OPERATOR

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

DUTIES AND RESPONSIBILITIES

• Under the direct supervision of the Communications Manager, operate the hospital’s main console and provide internal and external telecommunications links.  Refer and redirect calls to appropriate personnel.
• Operate the hospital paging systems and refer limited messages as requested.  Issue and maintain appropriate control records for paging services.  Instruct users to access telephone paging network.
• Receive, greet and direct visitors, patients, salespersons and others.  Release limited patient condition information as requested.
• Monitor and properly respond to alarm indicators located in the switchboard area.  Perform emergency communications procedures when warranted.  Safeguard and issue keys to secure areas, as requested.
• Keep an accurate record of all on-call schedules, including Medical/Surgical Staff, Pharmacy, House Officer, Maintenance, Administration, Operating Room and Recovery Room.
• Handle all Fire calls including drills using proper procedures.
• Handle all code “77” cardiac calls using proper procedures.
• Uses proper telephone etiquette, tone of voice, and is always helpful and courteous.
• Keeps a clean and pleasant working environment.
• Performs job functions in a manner, which promotes the safety and health of the worker, co-workers, patients, and visitors in Milton Hospital.
• Interview patients or their designee to secure personal, social and financial data; greet all patients and others with courtesy, promptness, respect and concern; respect the patient’s right to privacy and confidentiality.  Complete registration paperwork and inform patient of Admission Policies and procedures.  Enters information into the computer.
• Obtain identification, appropriate signatures and/or copes of insurance cards.
• Initiate embossed charge plate for each admitted patient.  Stamp all necessary requisition, cards and identaband bracelet for each patient.
• Determine nursing floor to be used and work with nursing units and supervisors to ensure appropriated bed placement.
• Answer phone, assist with other jobs in department, as requested.
• Sense and seek assistance for a sensitive patient in an emergency situation.
• May be assigned on off-shifts, holidays, weekends and may work overtime.
• Perform similar or other duties as may be necessary on an emergency, temporary or limited basis, or as assigned.
• Performs job functions in a manner which promotes the safety and health of the worker, co-worker, patients and visitors in Milton Hospital.  All job functions are subject to change at the discretion of the Hospital Administration.

MINIMUM QUALIFICATIONS

EDUCATION 
High School Graduate or equivalent

EXPERIENCE  
One to three months related experience or on the job training

OTHER SKILLS 
Ability to type is required, medical terminology and use of Computer.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled