Company Summary

Priority One Payroll is the premier New York Capital District small business payroll outsourcing company.

Priority One Payroll delivers tailored payroll services designed to meet the individual needs of every client, from complete payroll tax preparation and administration, to services including direct deposit, garnishment service, benefit time accrual, workers’ compensation insurance, time and attendance solutions, 401k offerings and much more.

With superior customer service and a state-of-the-art payroll platform, Priority One Payroll provides the best of both worlds: great service at a great price.

Position Summary

Reporting to the Sales Manager, the Sales Coordinator is accountable for supporting the Sales Team and Customer Resource Management (CRM) tool, ensuring prospective customers have an error free and overall outstanding sales experience. Success in this role requires inbound marketing coordination, sales funnel coordination (both clients and partners), strong attention to detail, the appetite to follow Sales processes, and the overwhelming desire, and ability, to communicate effectively.

The foundation of Priority One Payroll’s success is built in the sales funnel, where exceptional client rapport, attentive portfolio management, and strong communication between Sales and Operations first take shape.

How You’ll Make an Impact

Become an expert user/in-house trainer and champion the adoption of the CRM tool (inbound marketing & sales funnel coordination) while operating as the data base administrator
Become an expert voice across payroll, and payroll adjacent services, and Priority One’s primary markets and partners
Maintain a “full” sales funnel with effective inbound marketing and partner coordination
Coordinate inbound sales calls through the CRM appropriately and without error
Market Qualify Leads and distribute them accordingly to the appropriate Sales Specialist
Prepare, on-time and without error, Sales documentation packages in support of the Sales Specialists
Quarterback the deal close/win and handoff to the New Client Onboarding Team
Coordinate all periodic CRM reporting for the Sales team in total
Support the collection of Voice of Customer (VoC) and communicate it to the Sales Manager, and as appropriate the Sales Team in total
Communicate all lessons learned to the Sales Manager, and as appropriate the Sales Team in total
Operate within and continually improve the associated business processes and/or work instructions

What You Must Bring to This Role

Bachelor’s degree in Finance, Accounting, Business or related - desired
Demonstrated success quarterbacking a sales team and CRM software - required
Demonstrated success standing up, or improving the functionality of, a CRM solution - desired
History of success operating in customer facing roles - required
Demonstrated success rapidly building and maintaining relationships across an organization - required
History of excellence in communication (verbal and written), active listening, overcoming objections, risk mitigation, and problem-solving - required
Proven ability to manage multiple projects/priorities at the same time while prioritizing deliverables day-to-day - required
History of continued learning, and success translating learning into practice and results - required
Working knowledge of Microsoft Office or Google Suite - required
Working knowledge of Execupay, PlatinumPay, Xpress, and SwipeClock software or similar - desired
History of success operating within the Payroll lifecycle, or similar high attention to detail role(s) - desired
Fundamental Payroll Certification or Certified Payroll Professional Certification - desired
note: Priority One Payroll will pay for the certification exam every 3 years. A $1,000.00 bonus will be paid for the first certification only.

Compensation, Benefits & Fun Stuff

Company paid PTO
6 Paid Company Holidays
401k with Profit Sharing
Group Long Term Disability and Life Insurance
100% Employee (Single Only) Paid Health Insurance and Health Savings Plan
Vision and Dental Insurance

Working Conditions & Physical Efforts

Work is performed in an office work environment
May be required to lift up to 30 lbs.
Ability to sit for a prolonged period of time
Visual functions being those of near vision, depth perception, and ability to adjust focus
Talking and hearing occur continuously in the process of communicating with leadership & client businesses
Transportation to & from work locations
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
No or very limited exposure to physical risk

This role is posted in partnership with HR Resolved, Inc.

Learn more about this Employer on their Career Site