Senior Desktop Engineer

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

The Senior Desktop Engineer position will be responsible for leading the engineering team in a technical role only and providing technical expertise to the organization. The senior-level technical engineer will develop and implement engineering solutions for the organization, manage technical projects, and oversee the design, development, and implementation of engineering solutions.

The successful candidate:

The Senior Desktop Engineer is responsible for acting as a Subject Matter Expert (SME) for Desktop Engineering managed solutions including but not limited to Microsoft Configuration Manager, Microsoft Intune, JAMF, Citrix, and VMWare. The Senior Desktop Engineer will also have a strong knowledge of Citrix with regards to both application presentation and VDI. This individual will be responsible for engineering and supporting solutions for the Desktop Engineering Team and also mentoring members of the Desktop Engineering team.

Position Duties and Responsibilities:

• Develop and implement engineering solutions
• Lead and manage technical projects from conception to completion
• Oversee and manage the design, development, and implementation of engineering solutions
• Provide technical expertise and guidance to the engineering team
• Coordinate with other departments and stakeholders to ensure successful project completion
• Analyze engineering challenges and develop solutions
• Monitor and assess the performance of the engineering team
• Research and recommend new technologies, processes, and procedures

Position Qualifications:

• Minimum Education: Bachelor’s degree in Computer Science or equivalent work experience.
• Minimum Experience: 6 years of experience as a Desktop Engineer and at least 3 years of experience in a healthcare setting.
• Preferred Experience: Microsoft Windows 11 and Windows 10 upgrades, Citrix, Microsoft Configuration Manager, Microsoft Intune, Microsoft Active Directory, Windows Server 2016+, JAMF, Microsoft M365, and VMWare vCenter.
• Skills/Abilities: Seasoned interpersonal skills, effective communicator, and problem solver. Driven to improve customer satisfaction, both internally and externally. Ability to always maintain professionalism under high pressure situations. Must be able to meet team goals and enjoy working collaboratively as a team.
• Strong technical and analytical skills
• Excellent communication and interpersonal skills
• Able to work as part of a team and independently
• Knowledge of engineering principles and best practices

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

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We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.