Automotive Desk Manager

Job DetailsJob Location: Russ Darrow Metro Mazda - Milwaukee, WI 53224Position Type: Full TimeTravel Percentage: NoneJob Shift: DayRuss Darrow Metro Mazda is seeking a driven and experienced Automotive Desk Manager to lead and develop a high-performing sales team. This role is ideal for a proven automotive professional who thrives on coaching others, driving results, and delivering an exceptional customer experience. As a Automotive Desk Manager, you will play a key role in mentoring Sales Associates, improving team performance, and helping customers through the buying process. The ideal candidate brings strong leadership skills, a track record of success in automotive sales, and a hands-on approach to desking and closing deals. This role also requires a background in F&I and would be ideal for someone who's looking to transition from an F&I role to sales/desk manager. Responsibilities Lead, motivate, and hold the sales team accountable to performance goals and standards  Work directly with customers and sales staff to build relationships and enhance the overall sales process  Assist in desking deals, structuring transactions, and closing both new and pre-owned sales  Train, coach, and mentor Sales Associates on proven sales techniques and product knowledge  Monitor and improve team productivity, including lead follow-up, appointments, and closing ratios  Support the development of each salesperson’s pipeline and customer base  Facilitate ongoing sales training and team development initiatives  Ensure a high level of customer satisfaction throughout the sales process  Collaborate with F&I and other departments to ensure smooth deal flow and customer experience  Maintain strong knowledge of inventory, market trends, and dealership offerings About Us The Darrow Difference is the foundation of our success – and we want you to be a part of it!    Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.   What We Offer We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.   No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one.  If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!! Benefits Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision 401k with Company Match HSA with Company Contribution PTO from day one!! Growth and Advancement Opportunities   QualificationsQualifications Dealership management experience\ F&I experience Must be interested in training additional sales associates and work within a team environment  Enthusiastic with high energy throughout the sales workday Clean driving record Willing to submit to a pre-employment background check & drug screen