At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

Experienced client relationship professional responsible for managing employer accounts, delivering strategic guidance, and driving client retention, growth, and satisfaction within the employee benefits and Consumer Driven Healthcare (CDH) space. Partners with employer contacts, conduct strategy sessions, provide product training, identify client needs, and ensure effective utilization of benefit solutions. Proactively and reactively manages client relationships by addressing service concerns, resolving escalations, mitigating retention risks, and strengthening client loyalty. Collaborates across teams to improve processes, enhance the client experience, identify cross-sell opportunities, and support revenue growth. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, adaptability, and a commitment to delivering exceptional service while maintaining the highest level of confidentiality.

Key Responsibilities

Lead strategy discussions with employer clients
Deliver product training and adoption support
Identify growth, upsell, and cross-sell opportunities
Gather client feedback and resolve service issues
Maintain confidentiality of client and company information
Drive process improvements and escalate issues when needed
Track client engagement activities and measure outcomes
Proactively and reactively manage client retention by addressing client concerns, resolving service issues, identifying potential risks, and implementing solutions
Comfortable working in a highly collaborative virtual environment with mandatory camera participation for meetings, presentations, and client engagements.
Mandatory travel required based on business needs

Core Competencies

Builds strong relationships across all levels of client organizations
Communicates effectively and professionally
Is adaptable in a fast-changing environment
Takes ownership and solves problems proactively
Is results-oriented and growth-focused
Has strong attention to detail and follow-through
Can manage sensitive and confidential information

Required Experience

High School Diploma or GED
3-4 years of experience in:
- Consumer Driven Healthcare (CDH)
- Employee Benefits
Employer benefits account experience preferred
Bilingual skills are a plus

The estimated salary range for this position is $60,000USD to $65,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Learn more about this Employer on their Career Site

Benefits Account Executive