Clerical Specialist Courts MJC

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Clerical Specialist – MJC

Hourly Pay Rate: $16.87 to $25.31

Closing Date: August 20, 2026, or sooner upon the receipt of the first 50 application submissions received

Job Summary: This position supports the MJC Information/Intake Desk and Civil Legal Helpline. The objective is to ensure the professional and effective performance of the MJC staff and volunteers in providing service assessments to all individuals seeking assistance, in person, on the phone, or via email. It exists because the other MJC staff are committed to other clinic functions and volunteers alone are not sufficient to ensure quality performance.

Essential Duties and Responsibilities:

• Respond to public questions, requests for information, and request for MJC clinic assistance on a wide array of complex legal problems, pursuant to SCR 70.41 (Assistance to Court Users).
• Provide referral information to various community resources
• Create, implement, and revise all client and volunteer process and procedures for MJC Intake Desk
• Create and maintain resources for information desk function of intake desk
• Collaborate with MJC team to adjust clinic processes and procedures
• Maintain client data daily, update database, manage storage of client intake information. Maintain daily volunteer data and client appointment scheduling and assist with the creation of regular data reports for MJC partners.
• Assist volunteer students with providing legal information over the Civil Legal Helpline and educate students on the difference between legal information and legal advice.
• Administrative duties to assist MJC Legal Staff

Minimum Education and Years of Experience Required:  

• Current Wisconsin resident
• Associate Degree
• At least one (1) year of experience working in legal, courts, social services or an information/referral network.
• Lift and Carry up to 50LBS.

Preferred Experience:

• Bachelor's Degree preferred
• Associates degree in paralegal, court management or criminal justice preferred
• Volunteer management experience preferred
• Bilingual in English and Spanish highly preferred

Required Skills and Abilities:

• Contact with employees or others primarily at a routine level involving basic information exchange.
• Contact with peers and others involving explanation of information (these contacts may be within or outside department or division) and the gathering of factual information. May include the communication of sensitive or confidential information.
• Contact across departments or divisions with employees involving persuasion of others, absent formal authority, to conform to a policy interpretation or recommended course of action.
• Frequent external contact to gather information, answer queries, or ask assistance.
• External contact involving a requirement to maintain a continuing external working relationship with individuals or organizations.
• External contact involving the initiation and maintenance of relationships that can have a significant effect on the success of the organization.
• Read, write and comprehend simple instructions, short correspondence and memos.
• Regularly make decisions of responsibility, involving evaluation of information. Decisions may require development or application of alternatives or precedents.

Working Conditions:

• Physical Demands: Standing, Sitting, Hearing, Talking, Visual, Typing, Manual Dexterity and Upper Extremity Repetitive Motion.
• Ability to Lift/Carry up to 50 lbs.

Non-Physical Demands: Analysis/Reasoning, Communication/Interpretation, Reading, and Sustained Mental Activity and Writing.

Environmental Demands: Frequent Task Changes and High-Volume Public Contact.

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.