Club Level Supervisor, American Family Field

Delaware North Sportservice is hiring seasonal Club Level Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As a Club Level Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

• Assign duties to scheduled staff. 

• Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary. 

• Investigate and resolve complaints regarding food quality, service, or accommodations. 

• Review work procedures and operational problems to determine ways to improve service, performance, or safety. 

• Assist Manager with staff training and compliance. 

• Monitor daily and hourly cleaning. 

• Ensures proper cash handling and tip record-keeping for the shift. 

• Ensure associates are kept informed of any changes in policies or events. 

• Other duties as assigned. 

• At least two years of supervisory experience is preferred. 

• Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities. 

• Must be able to implement rules and direct staff. 

• Excellent communication skills, written and verbal. 

• Excellent customer service and employee relations skills.  

• A true desire to satisfy the needs of others in a fast-paced environment.  

• Must be able to obtain a Milwaukee Bartending License.
• Must be at least 18 years old.
• Must be able to work nights, days, weekends, and holidays. 

• Standing and walking for the entire length of the shift. 

• Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting. 

• Pushing and pulling occasionally, to move equipment, stock, mops, and brooms. 

• Exposed to outdoors and variable temperatures.