RN Supervisor - Engagement Center Remote

PM shift, 8-or 10-hour shifts. 1pm or 2pm start. some weekend and holiday coverage required

Pay Range:

Major Responsibilities

• Supervises daily activities of a multi-disciplinary team including RNs, LPNs, Medical Assistants and unlicensed team members to ensure quality, productivity, service, and patients safety expectations are met. Monitors clinical interaction volumes and acuity to adjust resources as necessary in real-time.
• Collaborates with clinical quality and education peers to develop and implement audit criteria, resources, and training necessary to support team member success in delivering high quality service and safe patient care. Provide 1:1 and group coaching as necessary based on individual team member performance and outcome trends.
• Coordinate, communicate and implement processes and/or activities necessary for compliance with organizational policies, licensure, and state/federal regulatory requirements. Collaborate with clinical education to develop and implement continuing education required for licensure.
• Functions as a liaison with various internal/external business partners to identify opportunities for optimization, service gap closure, increased consumer experience and increased patient safety. Resolves patients, customer, and business partner concerns in collaboration with manager when appropriate.
• Actively participates in strategic planning and implementation to support departmental and organizational goals. Develops and implements change management, communication, and sustainment plans in collaboration with manager.
• Collaborates with team members, leadership, and business partners to continually assess and optimize workflows as well as develop and implement new workflows and/or lines of service.
• Performs human resource responsibilities for team members including coaching, performance reviews, hiring, compensation changes, promotions, career ladder progression, professional development, performance improvement planning and separations. Responsible for team member engagement activities and outcomes.
• Responsible for understanding and adhering to the organization’s Code of Ethical conduct and for ensuring personal actions and the actions of team members supervised comply with the policies, regulations, and laws applicable to the organization’s business.

Licensure and/or Certifications Required

• Registered Nurse License

Education and Experience Required:

• Education: Bachelor’s degree in Nursing or equivalent experience
• Experience: Typically requires 5 years experience in nursing

Knowledge, Skills and Abilities Required

• Excellent interpersonal, problem-solving and critical decision-making skills.
• Advanced computer skills to include Microsoft Office Suite and database applications. Functional experience with electronic medical record and telephony systems preferred.
• Demonstrated ability to work with a variety of individuals, skill sets and roles.
• Excellent written and verbal communication skills. Ability to tailor messaging for a variety of audiences.
• Demonstrated ability to prioritize multiple responsibilities and tasks with a high-level of autonomy.
• Experience with project management, sustainment planning, and operational budgeting.
• Results and detail-oriented approach. Strong analytical skills are necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.