Sr Specialist - User Research Operations

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Summary

The Senior Specialist - User Research Operations supports the planning, coordination, execution, and documentation of user research and human factors studies throughout the product development lifecycle. Working closely with UX Researchers, Human Factors Engineers, and cross-functional teams, this role contributes directly to research activities including usability testing, exploratory user research, heuristic evaluations, cognitive walkthroughs, contextual inquiry, ethnographic observation, and simulation-based evaluations.

In addition to managing study logistics and operations, the role serves as a hands-on research partner by helping prepare studies, collect data, facilitate research activities, synthesize findings, and continuously improve research practices. The position is designed to build expertise in user-centered design, research methodologies, and human factors engineering while supporting the growth of Front Line Care's user research capabilities.

Responsibilities

1. Support Execution of User Research and Human Factors Studies (20%)

Collaborate with UX Researchers and Human Factors Engineers to execute user research activities throughout product development.

Responsibilities include:

• Supporting formative and summative usability studies
• Preparing research materials and study protocols
• Assisting with moderation and facilitation activities
• Conducting note-taking and observation
• Managing recording systems and study documentation
• Supporting data organization and synthesis
• Preparing research summaries and reports

2. Coordinate User Research and Human Factors Studies (20%)

Coordinate operational and logistical components of studies from planning through completion.

Responsibilities include:

• Participant recruitment and scheduling
• Communication with healthcare facilities and research participants
• Managing study calendars and logistics
• Ordering and shipping supplies and equipment
• Supporting vendor management activities
• Study documentation and record retention
• Processing contracts and administrative requirements

3. Contribute to Diverse Research Methods and Evaluations (15%)

Participate in a range of user research and human factors activities to generate user insights and identify usability opportunities.

Methods may include:

• Heuristic evaluations
• Cognitive walkthroughs
• Contextual inquiry
• Workflow analyses
• Ethnographic and observational research
• Simulation-based evaluations
• User interviews
• Surveys and questionnaires
• Task analyses
• Early concept evaluations

This role may independently conduct selected activities under guidance from UX Researchers and Human Factors Engineers.

4. Support Research Insight Development (10%)

Assist project teams in organizing and synthesizing research findings.

Responsibilities include:

• Organizing study observations and notes
• Performing transcription review and verification
• Supporting affinity mapping and thematic analysis activities
• Preparing visual summaries and presentations
• Contributing to research repositories and knowledge libraries

5. Maintain Research Facilities and Infrastructure (10%)

• Manage User Research Studio scheduling
• Configure simulated-use environments
• Maintain study equipment inventory
• Support SharePoint and digital research tools
• Coordinate study room setup and readiness

6. Support Compliance and Study Governance Activities (10%)

• Coordinate contracts and NDAs
• Support Ethics & Compliance processes
• Maintain study records and documentation
• Assist with vendor qualification and onboarding
• Support audit readiness activities

7. Participate in Research Operations and Process Improvement (10%)

• Maintain study templates and job aids
• Support digitalization initiatives
• Improve coordination workflows
• Assist with development of standard work
• Share lessons learned and best practices

8. Develop Organizational Research Capability (5%)

• Assist in onboarding new team members
• Share knowledge of research methods and tools
• Support workshops and training sessions
• Help promote user-centered design practices across Front Line Care

Enhanced Qualifications

Required Knowledge and Skills

• Understanding of user-centered design principles and usability engineering processes.
• Familiarity with qualitative research methods.
• Familiarity with user research methods including:
  • Usability testing
  • User interviews
  • Contextual inquiry
  • Heuristic evaluations
  • Cognitive walkthroughs
  • Ethnographic observation
  • Workflow analysis
• Ability to collect, organize, and synthesize qualitative data.
• Strong facilitation and interpersonal communication skills.
• Ability to interact effectively with healthcare professionals and end users.
• Strong project coordination and organizational skills.
• Ability to manage multiple concurrent studies.
• Experience with Microsoft Office and collaboration tools.
• Interest in developing expertise in human factors, UX research, and research operations.

Preferred Experience

• 3–7 years supporting or conducting user research, human factors studies, market research, clinical research, design research, or related activities.
• Experience observing or moderating research sessions.
• Experience conducting heuristic evaluations or workflow analyses.
• Experience working in healthcare or regulated product development environments.
• Experience interacting directly with clinicians, patients, caregivers, or other healthcare stakeholders.
• Experience supporting synthesis of qualitative research findings.

Recommended Education

Required

• Bachelor's degree in one of the following disciplines:
  • Human Factors
  • Psychology
  • Cognitive Psychology
  • Human-Computer Interaction (HCI)
  • User Experience (UX)
  • Anthropology
  • Sociology
  • Biomedical Engineering
  • Nursing or other Healthcare-related fields
  • Design Research
  • Market Research
  • Or a related discipline

OR

• Associate's degree with 5+ years of directly relevant experience in user research, human factors, clinical research, market research, design research, or healthcare research.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

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