Underwriting Field Engagement Sr Spec

Summary:

A single point of contact for assigned Network Offices to build and maintain relationships with office leadership, financial representatives, and field staff. Manages escalation intake and resolution, delivers field underwriting education and training, and partners cross-functionally with field-facing and internal teams to identify root causes and resolve pain points—improving the overall underwriting experience.

Primary Duties & Responsibilities:

• Demonstrates a strong understanding of underwriting processes and associated products.

• Builds and sustains trusted relationships with Network Office leadership, financial representatives, and internal partners through collaboration and respect.

• Stabilizes underwriting process escalations and strengthens confidence in the underwriting process.

• Manages all concerns from assigned Network Offices—from initial intake through final resolution—keeping stakeholders informed and coordinating communications.

• Partners with internal teams to track and trend issues and conducts root-cause analysis of elevated underwriting concerns.

• Leverages data to identify trends within Network Offices and provides proactive support based on individualized Network Office need.

• Identifies and recommends technology or process changes that enhance the Network Office, home office, and client experience.

Qualifications:

• Bachelor's degree in business or an equivalent combination of education and progressively responsible work experience.

• Minimum of four years of insurance operations experience (Underwriting preferred)

• Highly motivated and self-directed with the ability to manage and prioritize concurrent assignments.

• Strong customer service skills and technical knowledge of the operational aspects related to Underwriting.

• Ability to build relationships, apply knowledge across complex business areas, and effectively navigate the organization to find solutions. Deals well with ambiguity.

• Ability to influence without authority.

• Demonstrated ability to negotiate skillfully in difficult situations with both internal and external stakeholders.

• Demonstrated problem solving through analytical ability, judgment and decision-making skills. Focuses on the best interest of the customer while complying with all relevant laws, regulations and policies.

• Demonstrated interpersonal, leadership, and verbal and written communication skills.

Compensation Range:

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Geographic Specific Pay Structure:

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We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups