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IT Operations Engineer (ITOE)

Posted 19 days ago


Contract type

Full Time

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Genesis10 is currently seeking a IT Operations Engineer (ITOE) with our client in their Milwaukee location.

The IT Operations Engineer (ITOE) is a member of client's Infrastructure Engineering team whose responsibility is to ensure the reliability, security, support and stable operation of client's systems and cloud and networking infrastructure. The role will be responsible for all aspects of the infrastructure environment, including managing changes and incident tickets.

  • Perform daily operational tasks and projects across client's technology portfolio.
  • Monitor the effectiveness of installation, configuration, operation, and maintenance of the required hardware, software, and cloud related infrastructure.
  • Ensure that hardware, operating systems, application software, and related procedures adhere to organizational compliancy and operational requirements.
  • Assist in the creation and distribution of solutions to improve processes and procedures.
  • Assist in standardizing processes to drive automation and facilitate rapid return service to both backup and disaster recovery.
  • Adhere to methodologies based on the information technology infrastructure library (ITIL) standards to provide a high performing environment.
  • Participate in architecture planning, and support of the hosted cloud environment.
  • Coordinate and execute controls to correct system issues and enhance both production and non-production systems.
  • Report tactical and strategic operational improvements to enhance operational capabilities.
  • Document all encountered system issues and create process documentation for newly implemented systems.
  • Perform other position-related duties as assigned.
  • Bachelor's Degree or equivalent experience in Information Technology or related field
  • Three years or more of experience working as a Windows system or network administrator
  • Three years or more of experience administering virtualized environments in an enterprise setting
  • Three years or more of experience in supporting an enterprise network with business-critical applications
  • Experience working with Cloud, Windows Server, Active Directory, Virtualization, VMware (including vMotion), Citrix, Veeam and SCCM
  • Experience working with Cisco and Meraki
  • Experience with Windows systems installation, maintenance, and troubleshooting, including Windows Server 2016, 2019 and 2022
  • Experience with ITIL
  • Knowledge of WAN, LAN, Wireless LAN, VPN, and SSLVPN networking technologies
  • Knowledge of DHCP, DNS, TCP/IP and VLANs system software
  • Knowledge of Microsoft Active Directory, including RBAC methodology and Group Policy creation and management.
  • Knowledge of scripting languages (PowerShell/Python)
  • Ability to analyze and tune performance issues by leveraging various industry-standard monitoring and reporting tools
  • Ability to troubleshoot hardware, and networking, and software related issues
  • Ability to work independently and a member of a multi-function team
  • Strong verbal and written communication
  • Excellent analytical and problem-solving skills
  • High attention to detail
We'd Love to See:
Experience managing cloud technology such as Azure, AWS, and Google Cloud

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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