Customer Service Representative

IMPACT, a non-profit organization, offers a competitive pay with a benefits package for a client focus, part time Customer Service Representative.

Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Diversity, Equity and Inclusion is a very important initiative here at IMPACT. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply.

Position Summary

Provide quality support to all of IMPACT and its' clients in keeping with IMPACT's philosophy of customer service, teamwork and value-added. Provide quality customer service by greeting clients, answering phones and screening calls, making and confirming client appointments, generating/monitoring reports, inventory supply, general correspondence, maintaining/updating information.

Principal duties and responsibilities

• Provide a welcoming experience to IMPACT clients and visitors
• Register clients and visitors
• Ensure IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality
• Ensure accurate processing of client payments
• Provide accurate data entry
• Schedule appointments for Intoxicated Driver Program and SUD Assessments
• Answer incoming calls and screen for appropriate transfer
• Other general office duties as assigned
• Actively participate in and support the organization's initiatives

Qualifications

• High School Diploma or GED required
• Customer Service experience
• Social services or human services work environment exposure
• Computer software expertise (Microsoft Word, Excel)
• Spanish-bilingual (speak, read and write) preferred
• Reside in the State of Wisconsin

Abilities / Skills

• Good judgment, decision-making and problem-solving skills
• Able to work effectively in a team-oriented environment
• Excellent customer service skills internally and externally
• Effective verbal and written communication skills
• Cultural competency skills necessary to work effectively with diverse customers
• Excellent computer skills, having the ability to learn and integrate other computer-based programs
• Highly organized, detail and accuracy oriented

Benefits (benefits starts the 1st of the month, following 30 days of employment):

• Dental and Vision
• Flexible Spending – Employees can make pre-tax payroll deductions for medical and/or childcare expenses
• Long Term Disability at no cost to the employee
• Life & AD&D offered at no cost to the employee
• AFLAC – IMPACT offers supplemental insurance on an employee voluntary contribution basis.
• 401(K) Plan – Eligibility is after six (6) months of service and 500 hours.
• Paid Time Off (PTO) begins accruing with the first day of work for employees working 20 hours or more per week. This time can be used after the initial 90-days.
• IMPACT observes (11) Holidays – New Year's Day (including New Year's Eve), Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (including the day after Thanksgiving), Christmas Day (including Christmas Eve).
• Employee Assistance Program and other perks program

IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER