Teammate Success Coach - Aurora Medical Center-Grafton

Hybrid role with an on-site focus. On-site presence may be required up to five days per week based on teammate needs. Supports all shifts including early mornings, evenings, and occasional weekends.

Pay Range

Be a part of a nationally recognized, frontline worker support program that is redefining how employers support, retain and invest in their teammates.

Location:

Grafton, Wisconsin: Aurora Medical Center - Grafton

Minimum Education Requirement:

Bachelor’s Degree in Human Resources or related field

Ideal Candidate:

Strong background in workforce development, employee coaching or advising; or social services/community-based work experience; or education/student support/student services experience.

Job Summary:

This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate.

Work Experience Needed:

Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches.

Knowledge / Skills / Abilities for Success:

• Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
• Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
• Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
• Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
• Strong organizational and time management skills with the ability to manage an active caseload
• Ability to work independently and collaboratively in a supportive, team-focused environment
• High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
• Ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Major Responsibilities

• Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention

• Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually

• Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services

• Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution

• Allocates available wraparound and financial support services to help teammates overcome immediate barriers

• Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress

• Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability

• Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives

• Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate

• Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team

• Promotes a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds

Disclaimer
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program