Restaurant Supervisor

Job Title

Bartender Supervisor/Food & Beverage Supervisor

Reports To

Food & Beverage Manager

Position Summary

The Bartender Supervisor/Food & Beverage Supervisor assists in the daily supervision of restaurant, bar, banquet, and room service operations. This position supports the Food & Beverage Manager by ensuring exceptional guest service, maintaining brand standards, supervising team members during assigned shifts, and promoting operational efficiency. The Bartender Supervisor/Food & Beverage Supervisor provides leadership on the floor, coaches team members, resolves guest concerns, and helps ensure consistent service quality while supporting the hotel's Anchors for Success.

Core Competencies

• Guest Service Excellence & Service Recovery
• Skilled Bartender
• Daily Food & Beverage Operations
• Shift Leadership & Team Supervision
• Coaching & Employee Development
• Communication & Problem Solving
• Event & Banquet Service Coordination
• IHG Brand Standards
• Organization & Time Management
• Accountability, Ethics & Integrity
• Anchors for Success

Essential Duties & Responsibilities

Guest Service & Experience

• Deliver exceptional guest service and ensure consistent service standards during assigned shifts.
• Address guest concerns promptly and professionally, escalating issues to the Food & Beverage Manager when appropriate.
• Support service recovery efforts to ensure guest satisfaction.
• Assist team members during busy service periods.
• Monitor dining areas to maintain cleanliness, organization, and service quality.

Shift Leadership & Operations

• Supervise daily restaurant, bar, banquet, and room service operations during assigned shifts.
• Direct and support servers, bartenders, hosts, and other front-of-house team members.
• Ensure proper execution of banquet events and BEOs.
• Monitor service flow and staffing needs throughout the shift.
• Assist with opening, closing, and shift change procedures.
• Ensure compliance with hotel policies, brand standards, and departmental procedures.
• Communicate operational issues and guest feedback to the Food & Beverage Manager.

Administrative Responsibilities

• Complete shift reports and required documentation.
• Assist with maintaining menus, signage, and operational materials.
• Monitor inventory levels and communicate supply needs.
• Support department meetings and training sessions.
• Maintain accurate records as assigned.

Training & Team Development

• Assist with training and onboarding new team members.
• Provide coaching and feedback during daily operations.
• Reinforce service standards and Anchors for Success.
• Promote teamwork, professionalism, and accountability.
• Assist the Food & Beverage Manager with performance coaching and corrective action documentation as needed.

Financial Responsibilities

• Help minimize waste and control operating costs.
• Monitor proper portioning and beverage controls.
• Follow cash handling procedures and report discrepancies.
• Support labor efficiency by maintaining productive staffing during assigned shifts.

Compliance & Safety

• Ensure compliance with health, safety, sanitation, and liquor regulations.
• Monitor cleanliness and safety throughout food and beverage areas.
• Report maintenance or safety concerns promptly.
• Ensure adherence to hotel policies and IHG brand standards.

Education & Experience

Required

• Previous food and beverage supervisory or lead experience preferred.
• Strong customer service and communication skills.
• Proficiency with POS systems and Microsoft Office.
• Ability to work flexible hours including nights, weekends, and holidays.
• Ability to lift up to 50 pounds and stand/walk for extended periods.

Preferred

• Experience in a full-service hotel or upscale restaurant.
• Bilingual skills are a plus.

Employment Status

Non-Exempt (Hourly); Full-Time; Flexible schedule including nights, weekends, and holidays.