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Guides customers through room service process by phone and communicates with hospital staff regarding diet order information.
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Location: Fairview East Bank University Hospital, located in MinneapolisĀ
Hours: 37hours biweekly
Schedule: day/evening shift
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Week 1:
Monday - CC7 - 6:25am-12:55pm
Friday - CC7 - 6:25am-12:55pm
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Week 2:
Wednesday - CC7 - 6:25am-12:55pm
Saturday - CC9 - 11:30am-6:30pm
Sunday- CC9 - 11:30am-6:30pm
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Schedule may change based on the needs of the operation.
Responsibilities
- Ability to explain diet order to patient or staff.
- Knowledge of specific nutrients in food.
- Understanding of dietary needs with modified diets.
- Understanding of culturally specific food choices.
- Ability to identify foods in relation to patient allergies.
- Ability to determine appropriate food choices for therapeutic diets.
Required Qualifications
- less than 1 year Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.)
- Ability to communicate clearly, both verbally and in writing, in English
- Problem-solving, critical thinking and negotiation/persuasion skills
- Basic math skills
- Ability to provide consistent outstanding customer service
- Successful completion with a passing grade of 80% of the Diet Comprehension Training Program within four weeks
- Free of any corrective action for six months
Preferred Qualifications
- College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four-year degree program or
- A graduate of a two-year program
- Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications
- Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
- Previous experience as a switch board operator, telemarketer or customer service technician
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Benefit Overview
Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme
Compensation Disclaimer
The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
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