Customer Service Representative

About the Role

We are seeking a detail-oriented and proactive Order Entry Specialist to support our order processing and customer service operations. In this role, you will ensure accurate order entry, respond to customer inquiries, and partner closely with sales, finance, and fulfillment teams to deliver a seamless post-sale experience.

Key Responsibilities

• Process 20+ customer orders per day, serving as the link between sales and fulfillment/shipping teams.
• Accurately enter orders into company ERPs (MAS/AX), clarifying details with customers, sales representatives, and finance when needed.
• Act as the primary post-sale contact for customers, addressing non-technical inquiries and resolving order-related issues.
• Ensure customer expectations are met by following requests through to completion or escalating appropriately.
• Provide product and pricing information via email and other communication channels.
• Proactively monitor high-priority customer or product orders to ensure timely and accurate fulfillment.
• Build and maintain strong customer relationships through clear, consistent, and knowledgeable communication.

Essential Skills & Qualifications

• Proficiency in order entry, data entry, and order processing.
• Experience using Microsoft Office, Salesforce, and order fulfillment systems.
• Bachelor’s degree in Business, Sciences, Sales, Marketing, or related field — or equivalent work experience.
• Strong verbal and written communication skills.
• Analytical mindset with strong problem‑solving abilities.
• Working knowledge of ERP & CRM systems, particularly MAS, Microsoft AX, and Salesforce.com.

Additional Skills

• Proactive and solutions‑driven mindset.
• Strong attention to detail and excellent proofreading skills.
• Ability to learn quickly and demonstrate commitment to quality.
• Familiarity with Microsoft Teams, Outlook, Word, and Excel.

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Minneapolis,MN.

This position is anticipated to close on Mar 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.