- Overseeing the check and deposit account processing function, including several key processes — check payments, deposited items, ACH, overdrafts and return items, ATM and debit card settlement, statement rendering, and related reconciliation.
- Actively managing all aspects of the lockbox remittance processing and the proof department function, including customer set-up and monthly billing.
- Preparing monthly statistical control reports for account reconciliation (WIP accounts), ATM, debit card, and lockbox profitability, and other reports as requested.
- Resolving customer issues related to deposit and lockbox exceptions or errors.
- Overseeing the Bank’s customer Masterfile records.
- Managing the due from the bank (Federal Reserve), official check, currency vault, ATM/Debit Card settlement, Internet Banking, ATM Card processing and reconciliation, including approval of monthly general ledger balancing packages.
- Managing the imaging of deposit account-related documents and forms.
- Responsible for deposit account research and adjustment activities.
- Responsible for the Retail Operations team, including coaching, mentoring, employee development, and training as well as performance management and any employee relations issues.
- Working closely with many of the other functional areas of the Bank to ensure efficient and timely management of customer deposit accounts.
- Other duties may be assigned as needed.
- A college degree in a business-related or technical field is required. High School diploma or general education degree (GED) required.
- Ten or more years of banking (retail) or related experience, with significant exposure to a wide range of deposit account processing activities, along with proven supervisory/management skills.
- Working knowledge of fundamental bank compliance topics.
- Demonstrating logical judgment, being detail-oriented, and able to prioritize and quickly move from one topic/assignment to the next
- Effective time management skills.
- Excellent oral and written communication skills with a wide range of internal clients.
- Excellent technological skills, computer savvy, in addition to the basic Microsoft Office products.
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