Dispatcher

Operations Coordinator

Description

Join a well-established HVAC services organization recognized in the industry for operational excellence, strong customer relationships, and a people‑first culture.

This Operations Coordinator role is a key position within the daily workflow—serving as the communication and scheduling hub between customers, field technicians, and internal teams.

Responsibilities

• Coordinate daily operations by managing high-volume inbound and outbound calls
• Serve residential and commercial customers by answering questions related to service appointments, order status, and project updates
• Dispatch and route technicians efficiently based on schedules, priority, and availability
• Act as the primary liaison between customers and the field team to resolve issues and set expectations
• Support order entry and administrative teams during lower call-volume periods
• Accurately document schedules, updates, and customer interactions in internal systems

Qualifications

• 1+ year of experience in a fast-paced customer service, operations, or call-driven environment
• Experience coordinating field teams, scheduling, dispatching, or service operations

Why join our client

• Strong family-oriented culture with leadership that genuinely invests in employees
• Regular company events and an inclusive, supportive office environment
• Leadership that values long-term relationships—not just productivity
• Proven career advancement: team members have been promoted from this role into Estimator and Operations Manager positions within the last two years
• A collaborative office of 9, with a close-knit operations and dispatch team

Work Environment & Schedule

• Fully on-site, Monday–Friday
• Rotating end time of 5:00 PM or 6:00 PM depending on the week
• Team-based environment with cross-functional support

This is a Contract to Hire position based out of Brooklyn Park, MN.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Brooklyn Park,MN.

This position is anticipated to close on Mar 18, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.