Front Desk Administrative Assistant

Job Title: Front Desk / Administrative Assistant

Company: Home Health Care, Inc.

Compensation: $22 – $25 per hour

Schedule: Full-Time Monday – Friday | 8am to 5pm

Location: Golden Valley, MN

Before Applying:

Successful applicants will send an email to tom.lecy@hhcare.net that includes:

• A brief overview of their administrative and front desk background
  

• Relevant healthcare or customer service experience
  

• Why they are excited to join our family of healthcare companies
  

Position Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent / Administrative Assistant at our home office in Golden Valley.

As a family of healthcare companies, customer service and in-person interactions set the standard for who someone is connected with next inside our organization. The front desk is the heartbeat of our office, and we look for individuals who bring warmth, professionalism, and positive energy to every interaction.

We also value strong tenure on resumes, as consistency and long-term relationship-building are key components of success in this role.

As the first point of contact for clients, caregivers, and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our administrative functions. This position requires excellent communication skills, multitasking abilities, and a compassionate approach to serving our clients and caregivers.

Responsibilities:

Front Desk Operations:

• Greet and welcome clients, caregivers, and visitors in a warm and professional manner
  

• Answer and direct incoming calls, taking messages and delivering them promptly
  

• Manage the reception area, ensuring it is clean, organized, and well stocked
  

• Maintain a friendly and professional atmosphere, making all individuals feel valued
  

Administrative Support:

• Assist with administrative tasks including data entry, filing, and document management
  

• Prepare and distribute correspondence, memos, and reports
  

• Maintain accurate client and caregiver records in compliance with privacy regulations
  

• Support billing and invoicing processes, including verification of information
  

Customer Service:

• Provide exceptional service to clients, caregivers, and visitors
  

• Address questions or concerns promptly and professionally
  

• Act as a liaison between clients, caregivers, and leadership
  

• Maintain a compassionate and empathetic approach in all interactions
  

Qualifications:

• High school diploma or equivalent required
  

• Additional administrative or customer service training preferred
  

• Prior front desk or administrative support experience, ideally in healthcare or home care
  

• Strong organizational and time management skills
  

• Excellent verbal and written communication abilities
  

• Proficiency with office equipment and Microsoft Office Suite
  

• High attention to detail in data entry and record keeping
  

• Ability to maintain confidentiality and follow privacy regulations
  

• Calm, patient, and professional demeanor
  

• Ability to adapt in a fast paced, team-oriented environment
  

If you are passionate about making a difference and want to be the welcoming face of a growing family of healthcare companies, we invite you to apply. Join Home Health Care, Inc. and help set the tone for exceptional service and support across our organization.