Guest Services Associate

Description

About us:

People Serving People at St. Anne’s Place provides emergency shelter to women or non-binary-led families and pregnant individuals. Shelter guests stay in private family bedrooms with shared bathrooms and receive meals and snacks. Intensive case management, children’s programming, health and wellness opportunities, and parenting and early childhood education are also provided for each family. Staff are here to support these families on their journeys to stable housing.

What do we need:

The St. Anne’s Place Guest Services Associate position makes a direct and daily impact on the lives of the families staying at St. Anne’s Place. This role works directly with participants, answering questions, ensuring the safety of the facilities, and supporting participant needs. We are looking for a highly motivated team player who is reliable and takes initiative. The work shift for this position will be from Monday - Friday, 7:00 a.m. - 3:30 p.m.

Responsibilities:

Provide resident/guests and building customer service to include answering phones and doors,

responding to immediate resident concerns, and orienting participants to the building and resources.

Assist residents/guests to include problem-solving, conflict resolution, crisis intervention, enforcing house guidelines and expectations, using a trauma-informed lens, and de-escalation techniques.

Log resident contact and incidents and communicate to the rest of the team and management, including End of Shift reports.

Assist with daily room checks and flipping rooms between families, including cleaning of rooms, changing bed linens, and completing laundry.

Assist with tidying the dining room area at mealtimes as necessary.

Ensure facility safety and complete incident reports as necessary.

Attend meetings with the Guest Services Associate Supervisor and All Staff meetings as required.

Other relevant duties as assigned by the Guest Services Associate Supervisor or Program Manager.

Pay and Benefits:

$25.00 / hourly

Full-Time; Monday-Friday, 7:00 a.m. - 3:30 p.m.

401(k) with employer contribution at 6 months.

Competitive PTO program.

Financial wellness benefit.

The chance to make a real difference in the community.

Requirements

A combination of education and experience in a social service or customer service role equal to

1 - 2 years. Relevant experience will also be considered.

2 or more years’ experience serving a multi-cultural, socially diverse population.

2 or more years’ experience working with people experiencing homelessness and/or with adults/children with mental illness.

Proficiency with Microsoft Office Suite.

Ability to learn other software.