Medical Assistant - Care Coordinator (Broadway Clinic)

Regardless of role, we at the University of Minnesota Physicians recognize that every member of our team is vital. The Medical Assistant Care Coordinator works with assigned patient population, or individual patient to serve as the liaison between the patient, clinic and provider.  The MACC acts to resolve patient problems that prevent them from receiving adequate and timely health care. 

Medical Assistant Care Coordinator Overview 

Key responsibilities include but are not limited to:   

1.  Completes referrals for the team’s patients to include: 

• Coordinating the program’s specialty appointments, communicating appointment information to the patient,

• Tracks the appointments to ensure patient attends,

• Documents when a patient does not go to the appointments and sets up a plan for a future appointment for the patient. 

• Problem solves any barriers for the patient to attend the specialty appointments.

2. Supports clinic systems and processes that help standardize the patient experience.

• Documents systems and processes

• Communicates processes to ensure standardized patient experiences.

3. Supports RN Care management

• Provides patient information as directed

• Clinic System, (e.g. planned visit, standing orders, group visit, no missed opportunities-Reminders, and tracking)

• Registry maintenance and use

• Answers clinic staff questions regarding DBS

• Data: Provides feedback at a clinic and provider level.    

4. Demonstrates ability to provide care or service adjusting approaches to reflect needs of population served. (as applicable)

• Communicates in a respectful manner.

• Ensures a safe, secure environment.

• Partners with patient/care-giver

• Modifies scheduling and communication based on patient needs.

5. Performs miscellaneous duties as assigned to include filling in as needed for the MA position.

6. Performs other duties including Performance Goals developed by manager and employee and reported in the employee’s Performance Review as part of UMPhysicians’ Performance Management tools

• Maintains core/universal competencies and completes any new required learnings.

• Demonstrates all critical competencies and new required learnings.

What you will need:

• Possess a Medical Assistant Diploma with proof of completion of a 160-hour externship OR Hold AAMA Certification OR AMT Registration.

​

Location:  2426 W Broadway Avenue, Minneapolis, MN 55411

Hours:  1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Health Care (including vision and dental), 401K, parking assistance, tuition assistance

Sign-On Bonus: (Bonus may be available to qualified applicants)

Get to know the Clinic

Broadway Family Medicine Clinic: Our Community - YouTube

Broadway Family Medicine Clinic: Civil Unrest - YouTube

Art & Healing at the M Physicians Broadway Family Medicine Clinic - YouTube

Where Discovery Creates Hope - University of Minnesota (umn.edu)