Medication Therapy Management Outreach Assistant

HealthPartners is hiring a Medication Therapy Management Outreach Assistant to join the Pharmacy department. 

This position will be working primarily remotely with occasional on-site need. 
 

QUALIFICATIONS:

REQUIRED:

• High School diploma or GED

• Meets one of the following:

• Graduate of a formal training program in medical reception, a customer service program, or an equivalent program

• One year experience making outbound sales calls

• Two years’ experience in a customer service position

• One year customer service experience either via telephone or in-person within the last five years

• One year computer experience including working knowledge of databases such as Access, Word, Excel, and Outlook or similar applications

• Ability to function with multiple priorities and interruptions

• Excellent organizational skills and detail oriented

• Proven ability to influence customers through excellent verbal communication

PREFERRED:

• Prior exposure to or experience with Medication Therapy Management

• Experience in pharmacy or other medical related field

• Experience working in a call center

• Familiarity with Epic

PHYSICAL REQUIREMENTS:

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.  Teamwork is the norm and all employees will be held accountable to work as effective team members. Responsible for performing telephone outreach to HealthPartners members and/or patients identified as good candidates for MTM services. The goal of the calls is to schedule or reschedule visits with our MTM pharmacists that end up being completed by the member/patient. Responsible for achieving high levels of engagement of targeted MTM members/patients. 

ACCOUNTABILITIES:

1. Provide necessary phone outreach and obtain patient engagement for scheduling and/or rescheduling MTM appointments in Epic.

1. Receive, document, triage, and coordinate patient referrals via phone, fax, email, and through the MTM database in a timely manner in compliance with established guidelines and protocols. 

1. Coordinate with Pharmacy Network Liaison when a targeted member would prefer to use a contracted network pharmacy rather than the HealthPartners care system. 

1. Provide feedback to and support for HealthPartners marketing related to effectiveness of member messaging content and channels. 

1. Coordinate medical record requests to ensure all requested records are received and made available to MTM pharmacists prior to scheduled visits for certain member/patient populations.

1. Perform other duties as assigned to accomplish departmental goals and meet patient/member needs.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.