Product Manager, IT Interoperability

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The pay range for this position is $100,000 - $105,000 based on direct and relevant experience.

RAYUS Radiology is looking for a Product Manager, IT Interoperability to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Product Manager, IT Interoperability, you will be responsible for creating the business integration and product plan, and articulating the product strategy, design, development and testing. This role will help with the launch and growth of businesses by creating new interfaces or enhancing existing interfaces. Work closely with business stakeholders, business relationship managers, and the development teams to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This position is full-time, working Monday - Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(30%) Customer Management

• Develop and sustain collaborative, outcome-driven relationships grounded in authenticity, transparency, and mutual success across Rayus internal stakeholders, external healthcare customers (health systems, physician groups, imaging centers), EHR partners, and interoperability engineering teams. Serve as the trusted product leader aligning business, clinical, and technical objectives.
• Provide domain expertise across healthcare interoperability standards and workflows (e.g., HL7, DICOM, imaging report distribution, EHR integrations). Translate complex technical capabilities into scalable solutions that address customer pain points, regulatory requirements, and operational efficiency goals.
• Establish clear, data-driven priorities for new interfaces, enhancements, and platform capabilities by synthesizing customer requirements, regulatory mandates, market trends, and engineering capacity.
• Ensure the interoperability portfolio supports both current integration needs and next-generation, scalable architecture.
• Lead Voice of Customer initiatives to capture feedback from clients, implementation teams, and end users. Incorporate insights into product specifications, usability improvements, and roadmap planning.
• Oversee and continuously refine the interoperability project intake pipeline. Evaluate strategic value, revenue impact, complexity, and resource allocation to recommend prioritization decisions.

• Manage the product roadmap and help the prioritization process, including defining the deliverables into commitments.
• Directs product management activities to meet business, market segmentation and financial goals.
• Produces requirements for interfaces and documents initiatives with operations, revenue cycle, IT, clinical leadership, and commercial teams to align product development with enterprise strategy.
• Synthesize business requirements from multiple sources including or may include customer segments, healthcare product experts, brokers, and sales teams into requirement documents and agile project plans
• Contribute to the long-term interoperability product vision.
• Manage a products lifecycle from planning to tactical activities to validation to implementation.
• Manage internal Interface Mapping Tool (IMT) for inbound and outbound channels.
• Clearly capture and communicate outcomes to customers and internal teams in a timely manner.

• Monitors the IT Service Management system (ServiceNow) and respond to incidents or service requests as assigned. Be proactive in monitoring service queue.
• Provide updates to the manager and customer as needed; and ensures the accuracy and integrity of updates.
• Responsible for documentation of system configurations, procedures, and troubleshooting steps.
• Provides off-hours support for critical maintenance or problem resolution
• You will be part of the weekly on-call team to monitor tickets.