Program Administrator

Position: Program Administrator – Participant Directed Programs

Location: Golden Valley, Minnesota

Schedule: Monday- Friday: Daytime hours with occasional evenings per business needs

Salary: $70,000 annual salary including a full benefits package

Job Summary

As a Program Administrator, you will serve as a public-facing professional leader representing Orion ISO's successful operation and growth of Morning Sun's Financial Management Services (FMS).

The Program Administrator serves as a key point of contact for participants, employers, employees, case managers, state agencies, and other stakeholders. The position provides leadership and oversight to Program Coordinators and other assigned program staff while ensuring participants receive responsive, professional, and accurate support throughout enrollment and ongoing participation in self-directed services.

Essential Job Duties

Program Leadership & Business Development

• Represent Orion ISO, case management agencies, participants, employers, and community partners.
• Build relationships and support the growth of Orion ISOs.
• Identify opportunities to improve program operations and participant experience.
• Maintain knowledge of applicable program requirements and contractual obligations.

Participant & Employer Support

• Provide responsive support and problem-solving for participants, employers, and employees.
• Ensure participants and employers understand their roles and responsibilities in self-directed services.
• Maintain professional, customer-focused communication and escalate concerns when appropriate.

Enrollment & Onboarding

• Support the enrollment and onboarding of new participants and employers.
• Review required documentation and assist with enrollment or paperwork issues.
• Ensure employers receive information on program processes and timekeeping requirements.

Program Coordination

• Coordinate with internal departments to ensure paperwork, reports, authorizations, and processes are completed accurately and timely.
• Communicate with case managers regarding authorizations, participant needs, budgets, and other program matters.
• Facilitate communication between participants, employers, state agencies, and internal teams.

Training & Education

• Provide training and education to participants, employers, employees, and program staff.
• Develop or contribute to educational resources and provide guidance to Program Coordinators.

Financial Management & Reporting

• Monitor program and financial activity to identify trends, concerns, and opportunities for improvement.
• Prepare required reports and track participant growth, billing, payroll, communication, and other program measures.

Compliance & Quality Assurance

• Monitor program operations for compliance with program rules, organizational policies, and contractual requirements.
• Complete required state reporting and support audits, reviews, and other compliance activities.

Supervision & Team Leadership

• Supervise, coach, and support Program Coordinators and other assigned staff.
• Set performance expectations, monitor workload and performance, and promote accountability.
• Foster a collaborative team focused on quality participant service and continuous improvement.

Required Qualifications:

• Valid US Driver’s License and Valid Car Insurance 
• Experience working with Minnesota Department of Human Services.
• Preferred candidates will have experience with: social work, direct care supervision, residential group home management, case management, and/or human service experience.