Sales Support Specialist

Sales Support Specialist

Location: Brooklyn Center, MN (In-Office)

Type: Full-Time, Salary

Pay Range: $54,000-$68,000 (Based on experience)

Year-end Bonus incentive.

The Opportunity:

Are you a detail-obsessed professional who thrives in the fast-paced world of technology? We are looking for a Technology Sales Support Specialist to join our Minneapolis team supporting State of Minnesota and cooperative purchasing contracts. In this role, you are the engine that keeps our sales cycle moving. Whether you're navigating complex order management or acting as the bridge between our sales reps and our vendors, your precision and communication skills will directly impact our bottom line. Success in this role requires the ability to manage high-volume requests with speed and accuracy.

This role is ideal for candidates with experience in:

• Technology distributors (Ingram Micro, TD SYNNEX)
• IT resellers / VARs (CDW, SHI, Insight)
• Inside sales and order management in high-volume environments

What You'll Do:

• Customer & Sales Support
• Respond to customer inquiries related to products, pricing, and ordering
• Provide product availability, pricing guidance, and basic support
• Support outbound engagement with lower-tier customers
• Quote & Order Management
• Prepare accurate quotes aligned with contract and OEM pricing
• Process orders and validate configurations and pricing
• Coordinate with distributors and manufacturers to ensure timely fulfillment
• Logistics & Post-Sale Support
• Track shipments and resolve delivery issues
• Manage RMAs and warranty requests
• Contract & Program Compliance
• Ensure all quotes and orders align with State and cooperative contract requirements
• Validate eligible products, pricing structures, and OEM authorizations
• Maintain accurate documentation and records for compliance

What You Bring:

• Experience: 2+ years of proven success in Inside Sales, Sales Support, Order Management, or within a Technology Distribution/Reseller environment.
• Systems Knowledge: Proficiency with HubSpot and Autotask are a plus.
• Communication Mastery: Excellent verbal and written skills are a MUST. You can craft a clear, professional email and handle complex phone requests with ease.
• Attention to Detail: You have an "eagle eye" for SKUs, pricing tiers, and contract terms. You believe that if it isn't documented correctly, it isn't done.
• Tech-Minded: Comfortable navigating CRM platforms and order management software; experience with the tech hardware/software sales cycle is a major plus.

Why Join Us?

• Competitive Compensation: We value expertise and offer a strong salary range to reflect that. Great benefits package. Including 401k, Health, Dental, Paid Vacation, Front Loaded Sick Leave, Employer paid Short Term Disability, cafeteria of benefits.
• Collaborative Environment: Work alongside a team that values your input and relies on your expertise to support large-scale public sector technology programs across Minnesota.
• Industry Stability: Grow your career in the resilient and ever-evolving technology sector.
• Growth Opportunity: Opportunity to grow into Account Management or Sales Operations
• Great Hours: Hours will be between 7:00 am and 5:00 pm

 Note: Must be a US Citizen. This position is not eligible for OPT/CPT sponsorship.