Description

Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is a seeking a full-time Support Services Supervisor in our Bloomington, MN office.

Essential duties and responsibilities include the following:

Supervise and support the day-to-day operations of the Support Services team
Support hiring, onboarding, and training of new team members
Ensure service levels, response times, and quality standards are consistently met
Foster a positive, accountable, and service-oriented team culture
Identify opportunities to streamline workflows, create efficiencies, and monitor team performance
Maintain department policies and procedures
Identify and lead continuous process improve initiatives
Backup the Support Services team
Understand employee complaints and work to reach a solution, escalating issues when necessary
Maintain effective communication and working relationships with management, staff, and external entities
Track attendance, time-off requests, and approve timesheets
Other duties and projects as assigned

This is an exempt position with a compensation range of $63,500 - $66,000 per year.

The benefits offered include the following:

Low Deductible Health, Prescription Drug and Dental Benefits
Voluntary Vision, Accident, Critical Illness and Pet Insurance
Flexible Spending Account (FSA)
Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP)
401(k) and Roth 401(k)
Paid Holidays and Paid time off
Dependent Care Reimbursement Account
Life Insurance and AD&D
Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should have the following qualifications:

2+ years of supervisory experience preferred
Proficient with Microsoft Office (Word, Excel)
Strong interpersonal, communication, and coaching skills
Ability to balance hands on work with leadership responsibilities
Proven problem solving and organizational skills

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service: Respond promptly to requests for service and assistance
Communication: Listen and ask for clarification when appropriate, respond to questions, write clearly and informatively
Professionalism: Approach others tactfully, react well under pressure, accept responsibility for own actions, follow through on commitments, be a team player
Dependability: Follow instructions, respond to management direction, keep commitments
Attendance & Punctuality: Consistently at work and on time, ensure work responsibilities are covered when absent
Adaptability: Adapt to changes in the work environment and able to prioritize duties
Quality: Demonstrate accuracy and thoroughness, look for creative ways to improve and promote quality, monitor own work to ensure quality
Quantity: Meet productivity standards, complete work in timely manner, strive to increase productivity, work quickly and manage multiple tasks at the same time
Judgment: Display willingness to make independent decisions when needed and include appropriate people in decision-making process

Learn more about this Employer on their Career Site

SUPPORT SERVICES SUPERVISOR