Operations Analyst II

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Monitoring & Service Performance Oversight

Use technology monitoring tools to monitor assigned environments and/or technical assets and identify performance or behavior outside established standards or SLA/OLAs. Proactively monitor system stability and service performance within area of expertise and take corrective action to prevent incidents or problems when possible. Participate in bridge calls and engage with team members, contractors, or vendors to prevent or resolve incidents in a timely manner.

Incident Response & Problem Triage

Perform increasingly independent troubleshooting, issue diagnosis, resolution, and production support for one or more technologies within the defined technical area of expertise. Alert and work with appropriate teams to resolve reported user issues with operational and administrative platforms. Follow established incident, event, and escalation procedures.

Data Analysis & Reporting

Use experience in data analysis to collaborate with management and team members to identify corrective actions that increase efficiency and improve system or service performance. Gather, analyze, and interpret meaningful operational data to support improvement initiatives and track their effectiveness and status.

Process, Standards & Continuous Improvement

Participate in the ongoing refinement of operational processes, policies, and best practices to ensure high performance and availability of technology platforms. Promote reuse and consistency of technical build, implementation, and support processes. Validate adherence to defined standards and ensure alignment with IT Information Library (ITIL) principles.

Base Pay Salary

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.