Legal Analyst

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

Job Summary

Primary Duties and Responsibilities

Legal & Claims Management

• Investigate, research, and respond to attorney demand letters, small claims proceedings, and attorney general inquiries.
• Assess potential legal risk by proactively identifying, monitoring, and investigating, product injury and safety claims. Collaborate with internal product team personnel and counsel to assess potential product safety hazards.
• Lead company compliance efforts with Consumer Product Safety Commission investigations, providing guidance on regulatory requirements.
• Manage the documentation of settlements of legal claims.
• Advise attorneys on dispute resolution processes and contribute to case strategy development for insured litigation.

Customer Complaint Investigation

• Provide expert analysis and recommendations to customer service on moderately complex claim settlement processes and advice related to customer complaints.
• Provide expert analysis and recommendations to internal security teams and stakeholders in investigating allegations of theft and fraud.
• Serve as trusted advisor to Public Relations Team with investigation and resolution of customer complaints.
• Develop learnings with each resolution and work collaboratively to enhance organizational practices.
• Manage relationships with third-party providers as needed to research and resolve customer claims/complaints.

Contract & Administrative Management

• Manage contract lifecycle management (e.g. deactivating contracts, contract expiration reporting, contract tagging)
• Manage the company’s NDA contract processes.
• Manage litigation hold processes, advising stakeholders on legal preservation strategies and regulatory requirements on behalf of the Company.
• Monitor and manage incoming service of process received from the Company’s registered agent.
• Manage registered agent and corporate entity registrations
• Assist attorneys with completion of contracts with third parties.

Other Responsibilities (<5% of time spent)

• Other projects and duties as assigned.

Qualifications

Education, Related Experience, Certifications

• Bachelor’s degree preferred.
• 2+ years’ experience in legal analysis, claims handling or internal investigations.
• Demonstrated professional written correspondence experience preferred, ideally in a legal environment.

Knowledge and Skills

• Excellent problem solving, negotiation, interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent research and organizational skills, detail oriented.
• Proficient with Microsoft Office and technical capabilities to quickly develop proficiency in new programs and technologies.

Working Conditions and Schedule

• Hybrid schedule: three days in the office, two days remote.
• Standard business hours, Monday-Friday, with occasional evening or weekend support as needed.
• This role does not have travel expectations.
• Typical office environment requiring at least 8 hours standing or sitting.

#PIQ

Wellbeing

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.