Summary

The Licensed Client Service Administrator works with a team of operations professionals to support the seven wealth advisors in the Crossroads Financial Group. The focus of this role is providing top-notch service to our clients while supporting the daily operations of the practice. Trading accounts, conducting money movement, completing client requests, and maintaining detailed notes are key responsibilities of this role. Having strong attention to detail and great organizational skills is required for success. This position is employed by Crossroads Financial Group.

This position is full time, Monday – Friday 8:30 a.m. to 4:30 p.m. Compensation is $28-$35/hour depending on licensing and experience. Benefits include: PTO, disability, health insurance, life insurance, 401K, and bonus plan.

Job Description

Position Responsibilities

Enter trade orders from clients and advisors
Handle requests for transfers of funds into and out of accounts
Track money movement to ensure accurate completion and timely trading of accounts
Complete brokerage account applications and utilize workflows to see them through to account opening
Take phone calls from clients and answer basic questions
Prepare reports, correspondence, and special projects
Update client relationship management system with client information and notes
Assist Advisors with preparation and follow-up for client meetings
Complete account maintenance forms for brokerage, mutual fund, annuity, and life insurance
Cross-train with other operations employees to fill in as needed during absences
Other responsibilities as assigned

Position Qualifications

Previous industry experience preferred
Securities (6/63, 7/66, or 7/63 & 65) and Life, Health, and Annuity registration required
Strong attention to detail and organizational skills
Ability to handle multiple tasks and maintain high quality work while experiencing frequent interruptions
Strong computer aptitude and knowledge of business tools (e.g., Docusign, Microsoft Word, Excel) or ability to learn
Ability to maintain integrity of sensitive/confidential information
Knowledge of Wealthscape, Redtail, Salesforce, Black Diamond preferred

As part of the Crossroads Financial Group’s hiring process, verification of a candidate's background will be made. Fingerprints are required as part of the FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

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