Make a Difference—Great Member Experiences Start with Great Spaces

At North Star Community Credit Union, we don’t just maintain buildings—we create safe, welcoming, and reliable spaces where members and employees can thrive. Every facility decision you make directly supports our ability to serve members, strengthens communities, and reflects the pride we have in our organization.

We are seeking a hands-on, solutions-driven Facilities Manager who takes ownership of building operations, enjoys problem-solving in real time, and is motivated by keeping our branches safe, functional, and looking their best. If you excel in managing contractors, balancing multiple priorities, and ensuring high standards of quality and compliance, this role is for you.

Role Summary

The Facilities Manager is responsible for the overall management, maintenance, repair, and improvement of all North Star Community Credit Union facilities. This includes building systems, grounds, renovations, vendor management, and coordination of new construction projects.

This role partners closely with branch managers across all communities served to ensure facilities consistently reflect a professional, safe, and welcoming environment.

Essential Functions & Responsibilities

Facility Operations & Maintenance

Oversee all building maintenance needs, including heating, cooling, plumbing, and electrical systems.
Ensure all systems operate efficiently and safely
Maintain accurate records of building systems, equipment status, and maintenance history
Ensure compliance with all applicable building codes, fire codes, and regulatory requirements
Identify and select contracted service providers as needed

Contractor & Project Management

Serve as primary liaison for all facility-related contractors and vendors
Oversee maintenance, repair, renovations, and construction projects
Monitor contractor performance, responsiveness, and quality of work
Verify completion of contracted work to credit union standards
Coordinate third-party services including HVAC, plumbing, electrical, landscaping, janitorial, carpet, elevator, and snow removal

Vendor Compliance & Contract Oversight

Monitor vendor compliance with all facility-related contracts
Review, maintain, and manage service agreements and renewal terms
Ensure vendors meet performance expectations and contractual obligations

Branch Collaboration & Communication

Partner with branch managers to identify maintenance needs and coordinate repairs
Schedule and conduct routine facility maintenance visits
Ensure timely communication regarding facility issues, repairs, and updates
Develop and monitor an annual inspection and maintenance schedule for each location.

Planning, Budgeting & Capital Projects

Develop and manage annual facilities budget
Plan, estimate, and schedule facility improvements and renovations
Evaluate feasibility of building modifications and minor construction projects
Obtain and compare contractor bids and recommendations
Support design and execution of facility upgrades and improvements

Emergency Response & Issue Resolution

Respond to facility emergencies promptly in person, by phone, or via text as needed
Provide timely resolution and follow-up on facility-related issues or complaints

Facilities Standards & Grounds Maintenance

Ensure consistent cleanliness, safety, and curb appeal across all locations
Coordinate cleaning schedules and grounds maintenance
Oversee landscaping and exterior facility upkeep
Maintain adequate inventory of maintenance supplies and equipment

Fleet & Equipment Management

Manage company vehicles including maintenance schedules and service needs
Coordinate preventative maintenance with branch locations
Ensure vehicles remain safe, reliable, and compliant with service standards

Other Duties

Perform additional responsibilities as assigned to support operational needs

Performance Expectations

Demonstrate consistent alignment with North Star Service Competencies and Service Standards
Build strong, collaborative relationships with internal staff and external partners
Maintain compliance with all applicable federal, state, and regulatory requirements
Ensure facilities operate efficiently while staying within budget
Identify opportunities for cost savings, process improvements, and operational efficiency
Maintain dependable attendance and punctuality

Knowledge, Skills & Experience

Experience

5–8 years of related facilities management, building operations, or construction oversight experience

Education

One or more of the following:

Associate degree in a related field, OR
Technical certification or licensing, OR
Specialized facilities or trade training, OR
Equivalent hands-on experience through apprenticeship or progressive responsibility

Skills & Competencies

Strong communication skills (written and verbal)
Ability to manage multiple contractors and projects simultaneously
Strong problem-solving and decision-making skills
High level of professionalism, discretion, and diplomacy
Ability to build relationships and resolve conflict effectively

Physical Requirements

Ability to sit, stand, and walk for extended periods
Frequent use of hands for computer and equipment operation
Ability to lift, carry, and move up to 100 pounds
Ability to climb stairs, inspect facilities, and navigate mechanical areas

Work Environment

This role operates in a combination of:

Professional office environments
Mechanical and building systems areas
Indoor and outdoor facility environments across branch locations

Learn more about this Employer on their Career Site