Outside Sales

Outside Account Manager

Mid State Tire Distributors

Position Summary

The Outside Account Manager is responsible for developing and maintaining strong customer relationships within an assigned territory while driving sales growth, profitability, and customer retention. This role serves as the primary face of Mid State Tire Distributors to dealers, automotive service centers, and other tire industry accounts. The Outside Account Manager works closely with customers to identify business opportunities, provide product expertise, and deliver exceptional service.

Key Responsibilities

Account Management

• Manage and grow an assigned portfolio of customer accounts. 
• Conduct regular in-person visits with existing and prospective customers. 
• Build long-term relationships with key decision-makers and business owners. 
• Serve as the primary point of contact for customer concerns, inquiries, and service issues. 
• Ensure high levels of customer satisfaction and retention. 

Sales Growth & Business Development

• Achieve or exceed monthly, quarterly, and annual sales goals. 
• Identify opportunities to increase tire, and related product sales. 
• Prospect and develop new business within the assigned territory. 
• Present product offerings, promotions, and value-added services. 
• Analyze customer purchasing patterns and recommend growth strategies. 
• Expand market share by converting competitive accounts. 

Product & Industry Expertise

• Maintain comprehensive knowledge of tire brands, product lines, specifications, and applications. 
• Educate customers on product benefits, inventory management, and market trends. 
• Stay informed on competitor products, pricing strategies, and industry developments. 
• Provide recommendations based on customer business needs and market conditions. 

Territory Management

• Develop and execute territory sales plans. 
• Prioritize account visits based on sales potential and customer needs. 
• Monitor territory performance and identify areas for expansion. 
• Maintain a consistent travel schedule to maximize customer engagement. 
• Evaluate market opportunities and provide feedback to leadership. 

Customer Support & Problem Resolution

• Coordinate with internal departments to resolve customer issues promptly. 
• Assist customers with order concerns, product availability, delivery issues, and warranty claims. 
• Follow up on service concerns to ensure satisfactory resolution. 
• Advocate for customer needs while supporting company objectives. 

Inventory & Market Intelligence

• Monitor customer inventory levels and identify replenishment opportunities. 
• Communicate customer demand trends to purchasing and management teams. 
• Provide market intelligence regarding competitors, pricing, and emerging opportunities. 
• Assist in forecasting sales trends within the territory. 

Reporting & Administrative Duties

• Submit timely sales reports, call reports, and forecasts. 
• Maintain accurate records of customer interactions and opportunities. 
• Participate in sales meetings, training programs, and company events. 
• Manage territory expenses within approved budgets. 
• Ensure compliance with company policies and procedures. 

Performance Expectations

Success in this role may be measured by:

• Revenue growth within assigned territory 
• Gross profit performance 
• New account acquisition 
• Customer retention rates 
• Sales goal attainment 
• Product line growth 
• CRM activity and account documentation 
• Customer satisfaction levels 
• Territory coverage effectiveness 

Required Qualifications

• High school diploma or equivalent; bachelor's degree preferred. 
• 3+ years of outside sales, account management, or tire industry experience preferred. 
• Strong relationship-building and consultative selling skills. 
• Excellent communication and presentation abilities. 
• Ability to work independently and manage a territory effectively. 
• Valid driver's license with acceptable driving record. 
• Proficiency with CRM software and Microsoft Office applications. 

Core Competencies

• Customer Focus 
• Relationship Management 
• Sales & Negotiation 
• Business Development 
• Strategic Thinking 
• Problem Solving 
• Time Management 
• Product Knowledge 
• Communication Skills 
• Accountability 

Physical Requirements

• Frequent travel within assigned territory. 
• Ability to drive for extended periods. 
• Occasional lifting of tires, wheels, and promotional materials up to 50 pounds. 
• Ability to stand, walk, and conduct customer visits throughout the workday.