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Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Free food & snacks
- Health insurance
- Paid time off
Lead a Team. Build a Department. Make an Impact.
Ethical Plumbing is seeking an experienced Residential Plumbing Service Manager to lead our growing residential service department. This is an opportunity for a proven leader who enjoys coaching technicians, improving performance, and building a culture focused on customer service and accountability.
If you're looking for a position where you can truly make a difference—not just maintain the status quo—we want to talk with you.
What You'll Do
- Lead, coach, and mentor a team of residential service plumbers.
- Conduct ride-alongs and in-field coaching to improve technician performance.
- Hold weekly training meetings and monthly one-on-one coaching sessions.
- Improve department conversion rates, average ticket, gross profit, and customer satisfaction.
- Review KPIs and create action plans for continuous improvement.
- Work closely with dispatch, customer service, warehouse, and company leadership.
- Reduce callbacks and warranty work through training and accountability.
- Ensure technicians maintain professional appearance, communication, and workmanship.
- Recruit, interview, hire, and develop future technicians.
- Foster a positive, team-oriented culture built on integrity and excellence.
Qualifications
Required
- South Carolina Master Plumber License (or ability to obtain quickly)
- Minimum 5 years of residential plumbing experience
- Minimum 3 years managing residential service technicians
- Strong leadership and coaching skills
- Excellent customer service and communication abilities
- Valid driver's license with a clean driving record
Preferred
- Professional leadership or sales training through Nexstar or similar organizations
- Experience with Housecall Pro, ServiceTitan, or other field service management software
- Experience managing KPIs and departmental budgets
- Proven success improving technician performance and profitability
Learn more about this Employer on their Career Site
