Front Desk Agent - International Student (J1)

What Makes a McKibbon Front Desk Agent? 

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed while embracing the McKibbon Guiding Principles. 

A Day in the Life: 

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 
• You will maintain positive guest relations at all times. 
• You will resolve guest complaints and ensure guest satisfaction. 
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 
• You will process all guest check-ins, and verify registration information with the guest. 
• You will handle overbooked or 'walked' guests. 
• You will accept and record wake-up call requests. 
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
• You will resolve discrepancies on the room status report with housekeeping. 
• You will train with and learn Food and Beverage operations to fill in as needed. 

Requirements: 

• Previous experience working as a front desk agent or in a similar role 
• A high school diploma or equivalent vocational training certificate 
• Experience working at a hotel establishment (highly desired) 
• Proficiency with computers 
• Basic math skills 
• The ability to provide excellent customer service and maintain a professional demeanor at all times 
• The ability to input and access information in the property management system and/or points-of-sale system 
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Ideal Skills & Qualities: 

• Great verbal and written communication skills 
• The ability to create a fun and supportive working environment 

Perks and Personal Wellness: 

• Fundraising matching funds program 
• Volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts 

PLEASE NOTE: A successful completion of a criminal background check will be run when you have received your Social Security Number. If you do not meet our criteria, you may be terminated based on those results and responsible for expenses to return to your home country.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.