Systems Support Technician

Summary:
Step into an exciting role where your technical expertise keeps our systems running and our team connected! As a System Support Technician at Sandestin® Golf and Beach Resort, you’ll be responsible for managing and maintaining our computer hardware, software, network connectivity, and peripherals. You’ll design, configure, install, maintain, and repair systems while providing top-notch technical support to our on-site staff. This is your chance to make a real impact in a stunning resort environment where every day brings new challenges and opportunities.

Key Responsibilities:

1. Enforce and Administer IT Policies
   • Manage user accounts, update software, set passwords, and maintain compliance with organizational policies and data security guidelines.
2. Troubleshoot System Malfunctions
   • Identify and resolve hardware, software, and network issues to ensure minimal downtime and smooth daily operations.
3. Participate in Team Meetings
   • Attend and contribute to meetings to exchange vital information, discuss technical challenges, and stay aligned on priorities.
4. Install and Maintain Hardware & Software
   • Set up computer hardware, peripherals, and network equipment to support safe and efficient operations, including conference spaces and training rooms.
5. Deploy Software & Equipment for Staff
   • Install PC software, print drivers, scanners, and related tools to ensure all Sandestin personnel have the resources they need.
6. Support Network Operations
   • Work closely with the network to install, configure, and troubleshoot workstations, ensuring seamless connectivity across the property.
7. Maintain Accurate Documentation
   • Keep detailed records of system permissions, network identifications, security access, licenses, and work logs to ensure organized and transparent IT operations.

Why You’ll Love It Here:

• Work in one of the most beautiful locations in Northwest Florida.
• Be part of a team that values both exceptional guest experiences and employee well-being.
• Enjoy growth opportunities in a fast-paced, dynamic environment.
• Collaborate with a supportive team that celebrates creativity and problem-solving.

Physical Requirements
To successfully perform the essential functions of this role, the following physical demands are required:

• Mobility & Movement:
  • Ability to move freely throughout resort property, including office areas, conference rooms, guest spaces, and network/server locations.
  • Ability to climb ladders or use step stools to access elevated equipment and cabling.
  • Able to navigate tight spaces (under desks, behind equipment racks) to install or repair hardware.
• Lifting & Carrying:
  • Regularly required to lift and carry computer hardware, peripherals, and networking equipment up to 50 lbs.
  • Occasional handling of heavier equipment with assistance or using carts and other moving aids.
• Manual Dexterity:
  • Frequent use of hands, fingers, and wrists for typing, wiring, assembling components, and operating tools.
  • Precision required for handling small parts and delicate equipment.
• Visual Requirements:
  • Close vision necessary for working with small components, reading technical manuals, schematics, and monitoring displays.
  • Ability to distinguish colors for cable management and hardware installation.
• Auditory Requirements:
  • Sufficient hearing to respond to alarms, signals, and verbal communications, especially in potentially noisy environments.
• Posture & Endurance:
  • Ability to sit or stand for extended periods while troubleshooting or configuring systems.
  • Occasional periods of bending, stooping, kneeling, or crouching when accessing equipment in confined areas.
• Environmental Tolerance:
  • Comfortable working in a variety of environments, including climate-controlled offices, equipment rooms with varying temperatures, or occasionally outdoors for certain installations.

EOE M/D/F/V