Dental Insurance Coordinator

Dental Treatment Coordinator / Insurance Coordinator

About Us

We are a modern, well-established dental practice focused on delivering exceptional patient care in a warm and professional environment. Our office specializes in Cosmetic, Implant, and General Dentistry using state-of-the-art technology and a patient-centered approach.

Due to our continued growth, we are looking for a motivated, energetic, and compassionate Dental Treatment Coordinator / Insurance Coordinator to join our team full-time.

If you thrive in a fast-paced environment, enjoy helping patients, and want to be part of a supportive and positive team culture, we would love to meet you.

Position Overview

The Dental Treatment Coordinator / Insurance Coordinator serves as a key member of our front office team and plays an essential role in creating a positive patient experience from start to finish.

This individual will be responsible for greeting patients warmly, coordinating appointments and treatment plans, verifying insurance benefits, collecting payments, and ensuring efficient communication between patients and the clinical team.

The ideal candidate is highly organized, customer-service driven, bilingual, and comfortable multitasking in a busy dental office environment.

Key Responsibilities

• Welcome and greet patients with professionalism, warmth, and enthusiasm in person and over the phone
• Perform patient check-in and check-out procedures accurately and efficiently
• Verify and update patient demographics and insurance information
• Confirm insurance eligibility and obtain necessary documentation
• Collect co-payments and process patient payments
• Schedule, reschedule, and confirm appointments
• Coordinate patient transportation when needed
• Conduct appointment reminder and follow-up calls
• Respond to patient questions and provide outstanding customer service
• Maintain accurate patient records in compliance with HIPAA standards
• Scan, file, copy, and securely manage dental records
• Support administrative and operational needs of the office
• Help maintain a clean, organized, and welcoming reception area
• Ensure compliance with HIPAA, OSHA, infection control, and office protocols
• Collaborate with team members to maintain a positive and efficient work environment
• Assist with special projects and additional duties as assigned

Qualifications

Required:

• Minimum 1 year of experience in a dental office or dental customer service role
• Bilingual in English and Spanish (Portuguese is a plus)
• Strong knowledge of dental terminology and dental office procedures
• Excellent communication and interpersonal skills
• Strong multitasking and organizational abilities
• Professional, dependable, and team-oriented attitude
• Ability to work efficiently with minimal supervision
• Strong attention to detail and accuracy
• Ability to maintain professionalism in a fast-paced environment
• Experience coordinating treatment plans and dental insurance benefits

Preferred:

• Experience with Dentrix software
  

What We’re Looking For

• Positive and energetic personality
• Strong customer service mindset
• Reliable and motivated team player
• Excellent phone etiquette and patient communication skills
• Ability to create a welcoming experience for every patient
• Someone who takes pride in helping patients feel comfortable and cared for

Why Join Our Team?

• Supportive and friendly work environment
  
• Modern, state-of-the-art dental practice
• Consistent full-time schedule
• Work with a team that values professionalism, positivity, and patient care

Schedule

Full-Time Position

Apply Today

If you are passionate about patient care and want to grow with a thriving dental practice, we encourage you to apply. We are excited to find the right person to become an important part of our team.