Senior Technician/Field Engineer Tier 2

Who are we?

Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.

Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other’s backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.

What is it like as an IT Technician at Univision?

IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.

Technicians start their journey at Univision with a detailed onboarding process.

During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on

Note: This is an on-site position. Candidates must reside in or near Missoula, MT to qualify.

Duties/Responsibilities:

Serve as the first point of contact for technical assistance via phone, email, and ticketing systems
Perform remote and on-site troubleshooting using clear diagnostic steps
Identify issues, determine next steps, and either resolve or escalate per documented procedures
Guide customers through solutions and explain technical concepts in plain language
Document incidents, actions taken, and resolutions accurately and promptly
Follow up with customers to ensure resolution and satisfaction
Provide accurate information on IT products, services, and best practices
Share customer feedback and suggest improvements to processes and documentation
Travel locally to client sites as needed

Scope of work may include, based on your background

Workstation setup and support, user onboarding, common peripherals, email and Microsoft 365
User and group administration, endpoint security remediation, and routine scripting/automation
Network and connectivity troubleshooting (e.g., WiFi, switches, DHCP/DNS, printers, shared resources)
Server, virtualization, backup/restore, and continuity tasks
Contributing to project work, root-cause analysis, standards, and mentoring teammates

Qualification/Requirements:

Solid understanding of computers, operating systems, and basic networking concepts
Clear, professional communication and a customer-first mindset
Methodical troubleshooting and strong documentation habits
Valid driver’s license and reliable transportation for local client visits
Familiarity with Microsoft Windows, Microsoft 365, and common business applications

Nice to have

Experience building/repairing computers or supporting small environments
Exposure to ticketing systems, RMM/PSA tools, and remote support platforms
Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy)
Networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts
Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant coursework

Some of the excellent benefits you will receive:

Competitive Base Salary (DOE)
Medical, Dental, Vision Insurance available
Retirement Plan with a Company Match after one year of employment
Flexible Work Hours
Remote-work friendly environment
Dog friendly office environment

Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.

We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.

Learn more about this Employer on their Career Site