TELLER SUPERVISOR

This position is responsible for the basic paying and receiving teller duties as well as to oversee all Teller staff and functions of teller area. Will perform administration of all teller transactions, protection of Bank assets and referral of Bank products and services. Also responsible for training of Tellers at the designated branch (es).

Employees Supervised:

Tellers in designated branch

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

1. Strong commitment to providing exceptional customer service.
2. 2-3 years experience as a teller.
3. High school diploma or equivalency.
4. Proficient in Ten-key skills and computer experience.

Preferred Qualifications:

1. Previous teller supervisory experience.
2. Previous experience with Premier Teller program.

Dimension of Job:

Establish clear performance objectives of employees and provide feedback to tellers on performance progress or issues. Provide support and resources to help employees grow and improve in current positions. Effectively administer/train employees to develop the knowledge and skills necessary to be successful in their positions. Possess a clear understanding of banking operations, guidelines and products. Train tellers in new procedures/regulations as needed.

Position Specific Responsibilities, Duties and Competencies

Supervisory Functions:

1. Monitor holds and large deposits.
2. Approve teller transactions that exceed check-cashing limits.
3. Ensure that tellers adhere to check cashing limits policy.
4. Provide support and resources for employees to develop the knowledge and skills necessary to be successful in their positions.
5. Promote employee relations that encourage two-way communication between management and employees.
6. Establish clear performance expectations.
7. Ensure that customer service and quality standards are consistently maintained in the teller department
8. Monitor off-ages and maintain teller difference log.
9. Complete monthly/quarterly audit reviews/cash audits according to policies and procedures.
10. Schedule tellers and work assignment of duties to be completed in a timely manner with the hours that are allotted.
11. Vault teller duties – as backup
12. Perform performance reviews for all tellers; including ongoing training and supervision.
13. Interview/hiring/performance review of teller area staff.
14. Attend department head meetings.
15. Ensure sufficient and effective communication between main bank and auto bank.
16. Assist tellers with balancing issues.
17. Train and assist tellers with image capturing machine as needed.
18. Other duties as assigned.

Teller Functions: 

1. Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, loan and escrow payments.
2. Balance currency and coin.
3. Process mail and night depository.
4. Process cash advances, issue Visa gift cards and other Bank official checks.
5. Process Bonds and Canadian currency
6. Responsible for overall customer service on teller line; train to keep level of service high.
7. Oversee ATM reconciliation and maintenance.
8. Accurately and efficiently process all transactions/work through the teller platform.
9. Responsible for proper item storage and the protection of customer information.

Operations Functions: 

1. Maintain inventory of Visa gift cards and official checks, and similar reconciliation and monitoring functions for other operational accounts.
2. Customer contact and resolution on large items being returned for various reasons.
3. Assist Operations Officer when necessary.
4. Various duties in operations including reconciling cash items and teller differences.

 For full description, which includes physical mental demands please see attachment.