Description

About the job

Are you looking for a career path that challenges you to unleash your full potential?Look no further than Willbanks, the #1 Boiler Service company in Texas. Our family-owned business values diversity, inclusion, and innovation that creates a work environment promoting forward-thinking and creativity. Our people are what make us great and sets us apart from our competition.

Benefits:

Training
Comprehensive tool packages
Competitive compensation packages
401k plans

We also value work-life balance and offer:

Internal functions to get to know your coworkers on a fun level
Holistic health coverage
10 paid holidays
120 Hours of PTO
Memberships to professional organizations paid for by the company
Astros Tickets!

MISSION OF THE POSITION

The mission of Inside Sales provides critical administrative and operational support to the sales team. This role ensures smooth sales processes, maintains accurate records, and delivers excellent customer service to both internal and external stakeholders The Inside Sales Support Administrator will work closely with cross-functional teams to ensure customer satisfaction and support the company’s overall sales strategy.

ESSENTIAL DUTIES

Update and manage leads, opportunities, and closed sales within Acumatica
Provide regular updates to the Account manager regarding the status of sales opportunities, delivery, and sales forecasts.
Build strong relationships with customers by providing exceptional service and timely communication.
Follow up with existing customers to maintain engagement and identify new sales opportunities.
Identify potential customers through research, inbound inquiries, outbound calls, and referrals.
Qualify inbound leads and responds to customer inquiries promptly.
Provide quotes, proposals, and follow-up communication to close sales.
Collaborate with customer service to resolve any post-sale issues and ensure customer satisfaction.
Stay up to date on industry trends, competitors, and product knowledge.
Participate in regular training and development to improve sales skills and product knowledge.
Assist with administrative duties as needed (e.g., managing contracts, processing orders, coordinating with the logistics team).
Engage in any other duties as assigned by the sales leadership team.
Weekly AR review and follow up to include phone calls to customers.
Upsell and cross-sell products and services to existing customers.
Perform all other duties as assigned.

Requirements

EDUCATION

High School Diploma

CERTIFICATIONS & LICENSES

EXPERIENCE

2 years in the Customer Service position preferred
Proficiency with Microsoft Office Suite.

TALENTS

Detail oriented
Customer Service
Organization
Verbal and Written Communication
Work well with others in a fast-paced, high-volume environment.

OUR CORE VALUES

Think Forward• What got us here, won’t get us there. • Challenge the status quo.• Anticipate.

Lift up• Encourage.• Educate and elevate. • Extend a helping hand.

Do Right• Do what you say.• No Bullshit.

Be Great• Good is the enemy.• Be the exception.• Rise above.• Go beyond.

Bring Passion• Love what you do.• Motivate.• Inspire.• Have fun.

Improve Today• Be better.• Make the world better.

Learn more about this Employer on their Career Site